Kageen Yeager
Nappanee
Summary
Offering friendly and professional demeanor, with willingness to learn and grow in different environments. . Ready to use and develop strong communication and multitasking skills in any roles given to me. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Developed skills in face-paced work environments, focusing on organization, and time management. Seeking to transition into a new field by leveraging transferable skills in logistics and teamwork.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Cardinal Health
04.2024 - 07.2024
- Employed communication skills to build trust and rapport with patients and families.
- Monitored patients' conditions, reporting changes to healthcare professionals promptly.
- Used electronic health record software to document patient interactions and care plans.
- Applied de-escalation techniques to manage challenging behaviors effectively.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Waitress
Gators Dockside
04.2018 - 02.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Waitress
Barbz Country Eatz
10.2017 - 02.2018
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
Waitress
Perkins Restaurant & Bakery
10.2016 - 02.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Warehouse Worker
Foam Craft
01.2016 - 06.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
GED -
Seminole State College of Florida
Sanford, FLGeneral Studies
Keiser University
Orlando, FLSkills
- First aid and safety
- Time management
- Medication administration
- Customer service
- Strong multitasking
- Team collaboration
- Cleaning and organizing
- Self-motivated and disciplined
Certification
- CPR/AED Certification
- Florida Driver's License
- ServSafe Food Handler's Certification
Timeline
Direct Support Professional
Cardinal Health
04.2024 - 07.2024
Waitress
Gators Dockside
04.2018 - 02.2024
Waitress
Barbz Country Eatz
10.2017 - 02.2018
Waitress
Perkins Restaurant & Bakery
10.2016 - 02.2017
Warehouse Worker
Foam Craft
01.2016 - 06.2016
GED -
Seminole State College of Florida
General Studies
Keiser University
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