Kaharra Zackery
Indianapolis
Summary
Dynamic Customer Service Representative with a proven track record at HVAF of Indiana, excelling in conflict resolution and customer engagement. Skilled in utilizing HMIS software for accurate data entry, I effectively resolved complaints, enhancing customer loyalty and satisfaction. Committed to fostering positive relationships and delivering exceptional service in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
HVAF of Indiana
10.2011 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Learned company policies and product details to provide accurate information.
- Handled customer complaints, ensuring a positive resolution experience.
- Utilized HMIS software to log interactions and track customer requests.
Customer Service Representative
Indianapolis Zoo
03.2011 - 01.2012
- Supported sales initiatives by promoting products during customer interactions.
- Maintained knowledge of industry trends to better assist customers effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
GED -
Northwest High School
Indianapolis, INSkills
- Customer engagement
- Effective listening
- Problem-solving skills
- Accurate data entry
- Conflict resolution
- Relationship management
Timeline
Customer Service Representative
HVAF of Indiana
10.2011 - Current
Customer Service Representative
Indianapolis Zoo
03.2011 - 01.2012
GED -
Northwest High School