Kaharra Zackery
Indianapolis
Summary
Dynamic Customer Service Representative with a proven track record at HVAF of Indiana, excelling in conflict resolution and customer engagement. Skilled in utilizing HMIS software for accurate data entry, I effectively resolved complaints, enhancing customer loyalty and satisfaction. Committed to fostering positive relationships and delivering exceptional service in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
HVAF of Indiana
10.2011 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Learned company policies and product details to provide accurate information.
- Handled customer complaints, ensuring a positive resolution experience.
- Utilized HMIS software to log interactions and track customer requests.
Customer Service Representative
Indianapolis Zoo
03.2011 - 01.2012
- Supported sales initiatives by promoting products during customer interactions.
- Maintained knowledge of industry trends to better assist customers effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
GED -
Northwest High School
Indianapolis, INSkills
- Customer engagement
- Effective listening
- Problem-solving skills
- Accurate data entry
- Conflict resolution
- Relationship management
Timeline
Customer Service Representative
HVAF of Indiana
10.2011 - Current
Customer Service Representative
Indianapolis Zoo
03.2011 - 01.2012
GED -
Northwest High School
Similar Profiles
Elijah Paulo AdrianoElijah Paulo Adriano
Medical Surgical Nurse at Indiana University Health – Indiana University HospitalMedical Surgical Nurse at Indiana University Health – Indiana University Hospital
Meghana PavuluriMeghana Pavuluri
QA Lead | Technical Business Analyst at State Of Indiana - Indiana Dept Of Homeland SecurityQA Lead | Technical Business Analyst at State Of Indiana - Indiana Dept Of Homeland Security
Melinda FinleyMelinda Finley
Administrative Assistant at Indiana Farm Bureau, Inc.®, the Parent Company of Indiana Farm Bureau InsuranceAdministrative Assistant at Indiana Farm Bureau, Inc.®, the Parent Company of Indiana Farm Bureau Insurance
Ryan FoxRyan Fox
AI Content Evaluator at AmazonAI Content Evaluator at Amazon
Heather WinterHeather Winter
Veterinary Technician Team Manager at Freeland Animal HospitalVeterinary Technician Team Manager at Freeland Animal Hospital