Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaharra Zackery

Indianapolis

Summary

Dynamic Customer Service Representative with a proven track record at HVAF of Indiana, excelling in conflict resolution and customer engagement. Skilled in utilizing HMIS software for accurate data entry, I effectively resolved complaints, enhancing customer loyalty and satisfaction. Committed to fostering positive relationships and delivering exceptional service in high-pressure environments.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

HVAF of Indiana
10.2011 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Learned company policies and product details to provide accurate information.
  • Handled customer complaints, ensuring a positive resolution experience.
  • Utilized HMIS software to log interactions and track customer requests.

Customer Service Representative

Indianapolis Zoo
03.2011 - 01.2012
  • Supported sales initiatives by promoting products during customer interactions.
  • Maintained knowledge of industry trends to better assist customers effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

GED -

Northwest High School
Indianapolis, IN

Skills

  • Customer engagement
  • Effective listening
  • Problem-solving skills
  • Accurate data entry
  • Conflict resolution
  • Relationship management

Timeline

Customer Service Representative

HVAF of Indiana
10.2011 - Current

Customer Service Representative

Indianapolis Zoo
03.2011 - 01.2012

GED -

Northwest High School
Kaharra Zackery