MOHAMMED KAHEF KHAN
Mumbai,India
Summary
Professional with expertise in customer service and passenger assistance, emphasizing a service-oriented approach. Strong communication and interpersonal skills enhance team collaboration and professional conduct. Proven ability in problem solving, conflict resolution, and time management, ensuring adaptability in high-pressure situations. Committed to safety and emergency procedures, with a focus on multicultural sensitivity and client relationship management.
Overview
5
5
years of professional experience
4043
4043
years of post-secondary education
1
1
Certification
Work history
Client Support, Customer Coordination & Technical Sales (Client-Facing Role)
ACE Industries (India) Pvt. Ltd.
Mumbai
10.2024 - 12.2025
- Supported customer communication, follow-ups, and coordination in a client-facing technical sales environment
- Assisted the technical sales team by understanding customer requirements and supporting suitable solutions
- Acted as a point of contact between customers and internal teams to ensure smooth service delivery
- Responded to customer queries in a timely, professional manner
- Supported pre-sales and post-sales customer interactions to ensure satisfaction
- Maintained accurate customer records, documentation, and follow-up details
- Developed strong communication, coordination, and relationship-building skills
Customer Service Associate / Cashier
ZARA (Inditex)
Lower Parel, Mumbai
01.2024 - 09.2024
- Delivered consistent, high-quality customer service in a fast-paced retail environment
- Welcomed customers professionally and maintained a friendly service atmosphere
- Assisted customers with billing, payments, returns, and issue resolution
- Managed multiple customers simultaneously during peak hours with accuracy and composure
- Resolved customer inquiries and complaints calmly and professionally
- Maintained cleanliness, organization, and service standards
- Collaborated with team members to ensure smooth daily operations
- Assisted in training new team members and promoting service consistency
Trainee Intern
Rashtriya Chemicals and Fertilizers (RCF)
Chembur, Mumbai
06.2023 - 07.2023
- Worked in a safety-focused and regulated industrial environment
- Assisted in routine inspections and quality checks
- Followed safety protocols, procedures, and operational guidelines
- Collaborated with team members in compliance-driven operations
Customer Service Representative
Akmas Life Science and Chemicals
India
02.2021 - 04.2022
- Delivered customer service excellence by addressing customer inquiries and resolving issues promptly
- Maintained a service-oriented approach through active listening and clear communication
- Managed high call volumes efficiently while maintaining service quality
- Collaborated with team members to ensure consistent customer satisfaction
Education
Bachelor of Engineering (B.E.) - Chemical Engineering
Thadomal Shahani Engineering College
MumbaiHigher Secondary Certificate - Science
Prakash College of Commerce & Science
Secondary School Certificate - Secondary Education
N.H. English Academy
Mumbai, MaharashtraSkills
- Customer service excellence
- Passenger assistance
- Service-oriented approach
- Communication and interpersonal skills
- Team collaboration
- Professional conduct
- Problem solving and conflict resolution
- Time management
- Adaptability and flexibility
- Calm under pressure
- Safety awareness and emergency procedures
- Multicultural sensitivity
- Client communication
- Technical sales support
- Customer follow-up
- Sales documentation management
- Service delivery coordination
- Customer relationship management
- Issue resolution
- Multi-tasking
- Active listening
- Service standard maintenance
- Customer satisfaction
- Safety compliance
- Quality assurance
- High call volume management
- Adaptability
- Conflict resolution
- Problem-solving
Certification
- LWG Training Hub, Mumbai – 2024
- Aviation and Cabin Crew Preparation Course
- Customer Service and Communication Skills Training
- Professional Grooming, Appearance, and Etiquette
- Passenger Handling and Service Excellence
- One-Month Spoken English Certification
- Mentor: Gagana Prabhu
LANGUAGES
English – Professional
Hindi – Native
Marathi – Conversational
Urdu – Professional
Accomplishments
- Recognized for the highest number of positive customer feedbacks in a customer service role (2024)
- Gained practical exposure to safety-focused plant operations and procedures (2023)
- Silver Medal in Kumite and Bronze Medal in Kata (Martial Arts)
- Bronze Medal in Kata and Kumite
ENGLISH PROFICIENCY
- Currently preparing for IELTS
- Strong spoken and written English demonstrated through professional experience
Affiliations
- Traveling, meeting people from different cultures, swimming, fitness training, and personal development
Timeline
Client Support, Customer Coordination & Technical Sales (Client-Facing Role)
ACE Industries (India) Pvt. Ltd.
10.2024 - 12.2025
Customer Service Associate / Cashier
ZARA (Inditex)
01.2024 - 09.2024
Trainee Intern
Rashtriya Chemicals and Fertilizers (RCF)
06.2023 - 07.2023
Customer Service Representative
Akmas Life Science and Chemicals
02.2021 - 04.2022
Higher Secondary Certificate - Science
Prakash College of Commerce & Science
Bachelor of Engineering (B.E.) - Chemical Engineering
Thadomal Shahani Engineering College
Secondary School Certificate - Secondary Education
N.H. English Academy