Kahkasha Khan
Summary
Experienced Financial Transaction Analyst with 5+ years in Transaction Risk Management. Analyzes complex financial transactions, identifies risk factors, and implements effective strategies to mitigate risks. Demonstrates attention to detail, ensuring compliance and financial integrity while enhancing operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Senior Financial Transaction Analyst
Amazon India
11.2020 - Current
- Enhanced reimbursement accuracy by 15% through comprehensive audits, maintaining financial integrity for Amazon’s registered sellers
- Increased process efficiency by 30% by identifying and resolving case-sensitive issues via workflow testing using Paragon
- Developed SOPs for dispute resolution on complex cases, reducing resolution time by 12%
- Streamlined escalation protocols, decreasing resolution time by 25% and improving seller satisfaction across North America, Europe, Canada, and China
- Improved accuracy by 18% through weekly calibration calls and in-depth analysis
- Conducted audits on internal tools, assisting in debugging, leading to a 25% increase in tool reliability
- Spearheaded initiatives that reduced aged cases by 20%, enhancing workflow efficiency and dispute resolution speed
Soft Skills and Support Training Specialist
Amazon India
11.2018 - 11.2020
- Simplifying SOPs in training led to a 20% improvement in compliance and reduced knowledge gaps by keeping associates well-informed of updates, directly enhancing policy adherence
- Implemented scenario-based learning modules improved associates' confidence and customer satisfaction, contributing to a 15% increase in customer satisfaction and a 10% decrease in error rates during high-stress interactions
- Evaluated performance data to refine training, leading to faster resolutions and a 20% improvement in first-contact success
- The peer mentoring system accelerated onboarding, leading to a 25% reduction in training time for new hires and a 30% boost in team collaboration through enhanced support and knowledge-sharing
- Implementing interactive e-learning modules increased associate’s self-sufficiency by 18% and reduced dependency on trainers by 15%, fostering efficiency and proactive learning
Senior Technical Support Engineer
Hewlett Packard
07.2017 - 11.2018
- Achieved a 95% resolution rate on hardware and software issues, boosting customer satisfaction by 20%
- Trained new employees in troubleshooting and support, reducing onboarding time by 40% and increasing team productivity by 25%
- Conducted soft skills training for new hires, improving customer interaction quality and team collaboration by 15%
- Designed and updated training materials weekly, increasing training effectiveness and reducing training-related issues by 20%
- Managed ticket assignments efficiently, decreasing issue resolution time by 10% through prompt dispatch of field engineers
- Increased sales by 15% through high-quality technical support and proactive solutions, fostering client relationships
Education
B.C.A -
Bishop Cotton Women’s Christian College
05.2017
Skills
- Microsoft Excel
- Power BI
- MySQL
- Google Suite
- Analytical thinking
- Risk Assessment
- Transaction monitoring
- Compliance monitoring
- Report Preparation
- Process Optimization
- Client retention
- Sales and negotiation skills
Additional Information
Interested in Poetry, Reading, Beading, Trekking, Volunteering in Animal Welfare, Fostering and Care
Languages
- Proficient in Hindi, Bengali, Urdu and Kannada
- (C1) English
- (A2) French
- (A1) German
Timeline
Senior Financial Transaction Analyst
Amazon India
11.2020 - Current
Soft Skills and Support Training Specialist
Amazon India
11.2018 - 11.2020
Senior Technical Support Engineer
Hewlett Packard
07.2017 - 11.2018
B.C.A -
Bishop Cotton Women’s Christian College