Kahkshan Anjum

17 plus years of industry experience in which 11 years managing mid to large size delivery excellence. Served as principal contact between client and organization to ensure 100% client satisfaction with delivered services. Effectively partnered with teams to meet and surpass service level agreement. Successfully delivered digital transformation projects in fintech, healthcare, blockchain, and financial domain.

• IT Program Management
• Project Management
• Blockchain solution (healthcare, Fintech and ERP)
• Program Delivery
• Stakeholder management
• Contract Management
• Service Agreement
• Project Delivery
• Change Management
• SDLS methodologies (Agile, JIRA and Scrum)
• Matrix creation and report creation
• Client Management & Team Management
• Release planning, daily stands up as needed

• TEOCO Software Pvt Ltd, Project Manager, 07/18/19, Present, Responsible for strategy, plan and tracking project & program globally, Overall leadership, ownership and management of program/project delivery process and initiate improvement to gain quality, efficiency and timing, Measuring and reporting on ongoing project delivery through relevant metrics and KPI’s, Track and monitor project status, matrices, report, to ensure all delivery commitments are met, Manage client management expectations and brief and drive successful outcome for the client, Coordinate with all internal team R&D, product as well as delivery to deliver result on time, Update and maintain tracker for all ongoing programs and prepare metrics for internal stakeholders
• Rev InfoTech Pvt. Ltd., Senior Program Manager, 08/21/17, 06/20/19, Keep clients satisfied from on time delivery of projects and increase revenue growth, Truly accountable leadership into daily operation, Develop new plan to support the strategic direction of the organization and ensure project goals are achieved, Implemented a formal project delivery process for large and small Blockchain, software development and mobile app projects, Added transparency to IT operations by developing strong business partnership and formalizing the lines of communication
• Fast Conversion (FCMS Group), Manager Client Engagement & Project Delivery, 03/01/16, 06/30/16, Envisioned, guided, delivered solutions of major global projects in healthcare, real estate, and finance, Presented regular report to the top management, Lead end to end cycle of the project delivery, solution design and deployment, and testing and delivery, Gather internal and external data, Manage team of presales consultant and business analyst, Manage client and team query on SQL and create reports daily and weekly basis
• Apppl Combine, Project Manager-Digital transformation, 04/01/14, 03/31/16, Provide and manage over client interaction as well as large and small project delivery for multiple services, Serve as a conduit between clients, development team, and management, Manage end to end project delivery as well as support team to deliver project, Developed and managed project delivery plan to on-time successful completion from request for proposal to product delivery
• Datamatics Global Services, Project Delivery & Client Engagement Manager, 09/01/09, 03/31/14, Developed and motivated a team of professionals and manage regular client support to deliver the project on assigned SLA, Lead end to end cycle of the project, task allocation, weekly project sprint and deployment, testing and delivery, Assist with all area of business continuity, infrastructure/application/database backup and change management, Manage major project across the globe and maintain strong relationship with existing and new client, Manage day to day activities, team report, dash board and manage project deliverables on schedule and within the cost parameters
• N-Ablers Infotech (I) Ltd. (IT Services), Analyst, Client Support, 06/01/06, 06/30/09, Resolve client’s query and provide support for ongoing projects or new requirement, Day to day client interaction, maintain periodic report of global customer relationship, Work closely with business support and bring meaningful and actionable insights, Excellent IT support to global client and presales
• Xerox, Customer Support Executive, 06/01/05, 05/31/06, Responsible for client support for Xerox product and resolve assigned tickets, Manage daily interaction with clients through calls and emails