Kahorpem Varam
Bengaluru
Summary
Dedicated barista shift supervisor skilled in customer service, effective communication, and active listening. Proven ability to train teams and resolve customer complaints, ensuring a welcoming environment and high satisfaction rates.
Overview
7
7
years of professional experience
Work History
Barista Shift Supervisor
cherrybean coffeea
banglore
01.2024 - Current
- Trained new baristas on beverage preparation and customer service standards.
- Ensured cleanliness and organization of the coffee shop environment.
- Handled cash transactions accurately and maintained balanced registers daily.
- Promoted seasonal menu items through engaging displays and customer interactions.
- Resolved customer complaints in a polite and professional manner.
- Supervised daily operations during busy shifts at a popular coffee shop.
BPO falcon force
customer service
new delhi
07.2018 - 01.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Arts - Arts Education
National Institution of Open Schooling
Manipur07-2020
Skills
- Active listening refers to the ability to focus completely on the person who you're communicating with
- Customer Service skills
- Effective Communication skills
- Team-work and Collaboration skills
Languages
English
Native
Native
Timeline
Barista Shift Supervisor
cherrybean coffeea
01.2024 - Current
BPO falcon force
customer service
07.2018 - 01.2019
Bachelor of Arts - Arts Education
National Institution of Open Schooling