Kaidan Smith
McCordsville
Summary
Dynamic Senior Technician with a proven track record at Valvoline Instant Oil Change, excelling in customer service and process improvement. Enhanced workflow efficiency and safety compliance while mentoring technicians. Recognized for exceptional communication skills and attention to detail, consistently exceeding customer expectations and fostering lasting relationships.
Overview
4
4
years of professional experience
Work History
Senior Technician
Valvoline Instant Oil Change
06.2023 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained certified technicians on oil change procedures and customer service best practices.
- Conducted regular inspections of equipment to maintain operational integrity and safety compliance.
- Implemented process improvements, reducing service times while enhancing customer satisfaction.
- Resolved customer inquiries effectively, fostering positive relationships and repeat business.
- Maintained accurate records of services performed, contributing to quality assurance initiatives.
- Monitored and enforced safety measures to mitigate hazards.
- Mentored certified technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
- Completed preventive maintenance on set schedules.
- Tested systems, noting issues and completing preventive maintenance.
Fast Food Worker
Chick-fil-A
01.2022 - 05.2022
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Collaborated with team to streamline order fulfillment processes, enhancing efficiency during peak hours.
- Resolved customer complaints promptly, fostering a welcoming atmosphere and encouraging repeat business.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Collaborated with team members to quickly fill large orders and serve large parties.
Education
High School Diploma -
Mt. Vernon High School
Fortville, INFF1, FF2, Hazmat Awareness, Hazmat Ops -
Greenfield Fire Academy
Greenfield, INSkills
- Safety compliance
- Customer service
- Process improvement
- Preventive maintenance
- Workflow optimization
- Team collaboration
- Time management
- Communication skills
- Customer relationship management
- Customer support
- Hand and power tools
- Safety
- Attention to detail
- OSHA compliance
Timeline
Senior Technician
Valvoline Instant Oil Change
06.2023 - Current
Fast Food Worker
Chick-fil-A
01.2022 - 05.2022
High School Diploma -
Mt. Vernon High School
FF1, FF2, Hazmat Awareness, Hazmat Ops -
Greenfield Fire Academy