Kaif Mamlekar
Store Manager
Bicholim
Summary
Dynamic Store Manager with a proven track record at Cogef Group, excelling in customer service management and team development. Enhanced store performance through effective employee training and operational oversight, achieving significant improvements in customer satisfaction. Skilled in retail inventory management and fostering a positive work environment.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Store Manager
Cogef Group
12.2021 - Current
- Directed daily operations to ensure efficient store performance, fostering a clean and safe atmosphere for customers and employees.
- Administered inventory regulation, cash supervision, and store opening and closing activities.
- Facilitated hiring, training, and mentoring of new staff members.
- Executed point of sale opening and closing procedures
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Ensured smooth daily operations and resolved escalated issues on day to day basis
Front Office Assistant
Hotel Calangute Towers
03.2019 - 11.2020
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Education
Bachelor of Commerce -
05.2001 -
Skills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Store operations
Shift scheduling
Operations management
Friendly and positive
Cash management
Store displays
Loss prevention
Certification
Diploma in Computer Applications
Timeline
Store Manager - Cogef Group
12.2021 - Current
Front Office Assistant - Hotel Calangute Towers
03.2019 - 11.2020
Our Lady of Grace High Schoo; Bicholim - Bachelor of Commerce,
05.2001 -