Hamaja Faizalam Sayyed
TEAM LEADER
Mumbai
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
TEAM LEADER
Tele-Exchange
01.2022 - 12.2023
- My role involves providing leadership, training, and supervision to a team of employees
- Ensure the efficient functioning of the company's Customer Service Department
- Resolve any issues within the department promptly
- When problems arise, go above and beyond to resolve them
- Create and maintain a customer service plan that outlines policies, procedures, and processes for the team
- Regularly test and optimize your plans to ensure efficiency
- Adapt to changes and address issues promptly
- Project Management and Operational Input: Manage projects, meet deadlines, and input operational information into computer systems
- Negotiate with third-party providers to enhance operations
- Cross-Departmental Responsibilities: In some cases, oversee other departments (e.g., accounts, research, marketing, sales)
- Ensure proper training and induction for new employees
- Continuous Learning and Development: Attend workshops, seminars, and conferences to stay updated on customer service and technology developments.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Assisted in recruitment to build team of top performers.
- Enhanced communication between departments by instituting a centralized email system for sending/receiving important notices affecting multiple teams.
- Conducted periodic performance evaluations for team members, providing feedback and guidance on areas needing improvement or growth opportunities within the organization.
- Optimized workspace layout for increased productivity while adhering to safety regulations and guidelines.
SUPERVISOR
GALAXY TRADERS
01.2018 - 12.2021
- This was a startup company to import and export online and direct sells to customer (offline) selling area online - Amazon, Flipkart and other online sites
- Job roles: Manage inventory
- Attend call and mails from the client regarding order
- Creating report
- Manage production.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
BUSSINES MANAGEMENT STUDY - Marketing
05.2018 - 05.2021
This course provides a general knowledge of marketing, covering essential concepts such as the marketing mix, segmentation, targeting, positioning, and customer relationship management. Key emphasis is placed on the core elements of a marketing plan, including situation analysis, marketing strategy, sales forecast, and expense budget. Key Learning Points: Marketing Mix: Understand the critical components that contribute to successful marketing campaigns. Segmentation and Targeting: Learn how to identify and target specific customer segments effectively. Positioning: Explore strategies to position products or services in the market. Customer Relationship Management: Discover techniques for building and maintaining strong customer relationships.
Skills
Technical Support
Certification
Selling Skills from ICICI Academy for skills
Timeline
TEAM LEADER - Tele-Exchange
01.2022 - 12.2023
MUMBAI UNIVERSITY - BUSSINES MANAGEMENT STUDY, Marketing
05.2018 - 05.2021
SUPERVISOR - GALAXY TRADERS
01.2018 - 12.2021
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