Kaila Hayes
Bloomington
Summary
Adaptable support specialist with a diverse background in caregiving and customer service. Recognized for attention to detail and a strong commitment to meeting individual needs. Ready to leverage skills to enhance patient care and support organizational goals.
Overview
5
5
years of professional experience
Work History
Caregiver
Landers and Landers Homes
Southfield
05.2017 - 01.2020
- Assisted residents with daily living activities and personal hygiene needs.
- Monitored patient health and reported changes to nursing staff.
- Managed medication administration according to prescribed schedules.
- Documented resident progress and incidents in care logs accurately.
- Supported bathing, dressing and personal care needs.
Customer Service Representative
Victoria Secret
Tampa
08.2014 - 05.2016
- Developed strong customer relationships to encourage repeat business.
- Supported sales team members to drive growth and development.
- Assisted customers with inquiries and resolved issues efficiently.
Education
Certificate - Phlebotomy
Indiana School of Phlebotomy
Indianapolis, IN04-2025
High School Diploma -
Thurgood Marshall Highschool
Dayton, OH05-2011
Skills
- Patient care
- Medical terminology
- Electronic health records
- Customer service
- Time management
- Team collaboration
References
References available upon request.
Timeline
Caregiver
Landers and Landers Homes
05.2017 - 01.2020
Customer Service Representative
Victoria Secret
08.2014 - 05.2016
Certificate - Phlebotomy
Indiana School of Phlebotomy
High School Diploma -
Thurgood Marshall Highschool