Summary
Overview
Work History
Education
Skills
References
Timeline
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Kaila Hayes

Bloomington

Summary

Adaptable support specialist with a diverse background in caregiving and customer service. Recognized for attention to detail and a strong commitment to meeting individual needs. Ready to leverage skills to enhance patient care and support organizational goals.

Overview

5
5
years of professional experience

Work History

Caregiver

Landers and Landers Homes
Southfield
05.2017 - 01.2020
  • Assisted residents with daily living activities and personal hygiene needs.
  • Monitored patient health and reported changes to nursing staff.
  • Managed medication administration according to prescribed schedules.
  • Documented resident progress and incidents in care logs accurately.
  • Supported bathing, dressing and personal care needs.

Customer Service Representative

Victoria Secret
Tampa
08.2014 - 05.2016
  • Developed strong customer relationships to encourage repeat business.
  • Supported sales team members to drive growth and development.
  • Assisted customers with inquiries and resolved issues efficiently.

Education

Certificate - Phlebotomy

Indiana School of Phlebotomy
Indianapolis, IN
04-2025

High School Diploma -

Thurgood Marshall Highschool
Dayton, OH
05-2011

Skills

  • Patient care
  • Medical terminology
  • Electronic health records
  • Customer service
  • Time management
  • Team collaboration

References

References available upon request.

Timeline

Caregiver

Landers and Landers Homes
05.2017 - 01.2020

Customer Service Representative

Victoria Secret
08.2014 - 05.2016

Certificate - Phlebotomy

Indiana School of Phlebotomy

High School Diploma -

Thurgood Marshall Highschool

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Kaila Hayes