Kaila Shashivardhan

· Configuring Page Layouts, Record Types, Managing Fields and their dependencies, Tabs, Search Layouts and Button &Links.

· Configure and Set up relationship between various objects.

· Involved in uploading/inserting of record data through Data Loader.

· Defining Validation Rules, Configuring Workflows, Assignment Rules, Workflow rules.

· Involved in deployment related activities, package deployments, manual deployments, change set deployments.

· Worked on Reports &Dashboards.

· Involved in activities related to Sandboxes like creating/Refreshing Dev and Full Sandboxes based on the user requests.

· Hands-on experience on System Admin activities, Configurations and Maintaining support operation, depending on requirements.

· Involved in Creation and Customization of objects, fields, page layouts, tabs and Created custom settings depending on business requirements.

· Worked on service request raised by the end users regarding Veeva CRM application related issues.

· Handled service requests related to Creating Users, Roles, Profiles, and Page Layouts in both Production and Sandbox environments.

· Involved in activities related to Sandboxes like creating/Refreshing Dev and Full Sandboxes based on internal test team requirements.

· Involved in uploading of data through Data Loader.

· Mostly worked on service requests raised regarding issues related to Veeva Objects such as Account, Territory, Call, CLM, User, Approved Email, MCCP, Sample, Event, Product.

· Established Securities at Application object and field levels.

· Created Workflows and Approvals.

Involved in Unit Testing, manual testing