KAILAS DANKE
Pune
Summary
To achieve a challenging position with opportunity to continue to advance and develop my skills with a progressive and nurturing organization, through my dedication, hard work, honesty and sincere efforts. Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people
MBA in Marketing Completed From Indian School Of Management from Mumbai. Completed Diploma in Automobile Engineering from Mumbai University in 2006. Sound Knowledge of MS Office (Word, Excel), ERP Highrise , IN4SUITE Software A dynamic individual with highly motivated & positive attitude towards life.
Overview
14
14
years of professional experience
Work History
ASSISTANT MANAGER CRM
PRIDE GROUP
PUNE
06.2019 - Current
- Implemented and managed CRM systems to streamline customer interactions and improve data
accuracy.
Developed and executed CRM strategies to enhance customer engagement and increase sales.
Analyzed customer data to identify trends, opportunities, and areas for improvement.
Collaborated with sales and marketing teams to develop targeted campaigns and promotions.
Trained and mentored team members on CRM best practices and system usage.
Increased customer retention rate by [30]% through personalized communication and follow-up.
Generated detailed reports on customer interactions, sales performance, and CRM metrics.
SR.EXECUTIVE CRM
GOEL GANGA DEVELOPERS (I) PVT LTD
PUNE
09.2013 - 06.2019
- Company Overview: Real Estate
- Completed thorough opening, closing, and shift change functions to maintain operational
standards each day.
Planned and led team meetings to review business results and communicate new and ongoing
priorities.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of
various company programs.
Implemented quality control measures to uphold company standards. - To follow up with customers on the telephone for due amounts as per high-rise statements.
- To send emails and sms messages to customers for due payments
- To follow up with customers for agreements on committed dates
- To co-ordinate with them for stamp duty and registration & other costs prior to the agreement
- To liaise with customers in case of late payments & collection of late fee charges thereof
- To maintain relations with all the banks officials for speedy disbursals of home loans
- To attend all walk-in customers for late possessions, payment receipts & any related matters
- To work out cash flows as per customer commitments & keep modifying as per new booking & agreement
- Real Estate
CRM Executive
ISHWAR PARMAR GROUP
PUNE
01.2011 - 01.2013
- Company Overview: Real Estate
- Maintain Customer Data in ERP Highrise System
- Sales Entries in ERP Highrise
- Send DD Request Letter, Demand Letter, Welcome letter to new booking customers
- Making Agreements Drafts
- Making NOC, Generates Demand Letter, Service Tax, Vat Letters
- Registration and Agreement
- Collection Follow-up with the clients and bank executives
- Co-ordinate with Sales dept for outstanding clients and Solve all aspects of Customers queries
- Attaining Weekly Meeting with managements
Education
MBA - Marketing
Indian School Of Management
Mumbai07-2014
Diploma - Automobile Engineering
Mumbai University
MSBTE 09-2006
HSC -
BALAGHAT COLLEGE
PUNE BOARD01-2002
SSC -
JAVAHAR VIDYALAYA
PUNE BOARD05-2000
Skills
- Self motivating
- Highly motivated and results-driven CRM professional with over [12 plus] years of experience in the
real estate industry apart from 5 years in FMGC( Fast moving consumers good industry) such as TATA motors, BHARAT Forge, Rehau Polymers PVT ltd - German Based multinational company) Proven track record of managing customer relationships, implementing CRM
systems, and driving sales growth Adept at understanding customer needs, enhancing customer
satisfaction, and developing strategies to increase client retention and acquisition Strong
communication, analytical, and problem-solving skills - Capable of incisive thought Innate ability to adapt to new work culture
- Capable of working in a bilingual environment
- Excellent communication in Hindi & Marathi Beginner in English language
- Interpersonal and presentation skills
- Clear understanding of business rules
- Positive mental attitude
- Ever willing to achieve excellence
- Sound knowledge of MS Office (Word, Excel) Real Estate Software like ERP High rise IN4SUITE Software, SAP PP module
Expected CTC
Hike as per company norms
Languages
- Hindi
- Marathi
- English (Expert in Writing and Reading/Bigener in Speaking)
Disclaimer
I hereby declare that all the above information is true and best as per my knowledge.
Personal Information
- Total Experience: 17 Years Industrial Experience apart from 12+ Years experience in CRM department( Post Sales Activities) With the Real Estate company at Pune.
- Current CTC: 10 Lakhs per annum ( Including Incentives)
- Notice Period: 1 Month
- Date of Birth: 22/02/1985
- Gender: Male
- Marital Status: Married
Affiliations
- Morning Walks
- Exercise for fitness
- Listening musics
- Reading news papers
- News
- Helping needed peoples
Accomplishments
- Achieve best performance awards in Real Estate company in Ishwar Parmar Group, Goel Ganga Group, Pride Group.
Timeline
ASSISTANT MANAGER CRM
PRIDE GROUP
06.2019 - Current
SR.EXECUTIVE CRM
GOEL GANGA DEVELOPERS (I) PVT LTD
09.2013 - 06.2019
CRM Executive
ISHWAR PARMAR GROUP
01.2011 - 01.2013
MBA - Marketing
Indian School Of Management
Diploma - Automobile Engineering
Mumbai University
HSC -
BALAGHAT COLLEGE
SSC -
JAVAHAR VIDYALAYA
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