Kailas R. Khedekar
Assistant Manager Operation
Panvel
Summary
Highly self-motivated and goal-oriented professional with extensive experience in operations, MIS reporting, process reconciliation, and client coordination within the service industry. Proven ability to streamline processes, ensure data accuracy, and support business operations efficiently. Adept at working collaboratively with internal teams and external partners to drive consistent performance and improvements.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Assistant Manager – Operations
Lendingkart Finance LTD
Mumbai
09.2023 - Current
- Strong understanding of end to end process of Retail Personal Loan process
- Reconcile LMS repayments with bank statements for direct credits via various modes of transfer from customers
- Identify and Monitor Open lines/Non-Settled Repayment entries and conduct follow-up actions to facilitate a prompt resolution with Partner NBFC
- Maintain and publish the Daily Collection MIS and promptly address queries raised by the Customer Service and Collections teams
- Prepare the monthly NACH file, present it through the appropriate platform, and publish comprehensive reports on NACH status and successful payment transactions
- Conduct root cause analysis (RCA) to resolve customer disputes related to the payment gateway and NACH collections
- Prepare and publish the Partner NBFC TAD (Transaction Activity Data) and Bucket Reconciliation report on a monthly basis
- Assist the Manager in day-to-day operations of the business and oversee the work of team members
- Manage a team of two members responsible for LMS payment posting and payment reconciliation with partners, ensuring 100% accuracy
- Compiling financial reports and supervising month-end processes
- Coordinate and allocate resources effectively to meet team objectives
- Identify areas for process improvement and lead initiatives to streamline operations
Senior Associate MIS/WFM
Wipro Ltd (UHG – United Health Group)
Mumbai
06.2011 - 08.2023
- Prepare and share daily, weekly, and monthly monitoring reports on inventory/production, highlighting deviations and exceptions
- Build claim reports for interest bearing/interest paid cases for various offices
- Working with other vendor sites on various client joint initiatives and ensuring effective support
- Understanding abnormalities in client reports and registering tickets with the client technical groups
- Effectively manage client SharePoint reports for overtime/training statuses
- Computing overtime or headcount requirements in coordination with Wipro internal business leaders
- Thorough understanding of client TAT/KMI and effectively driving the same on the floor
- Understating the volume arrival patterns in specific queues and forecasting roster needs
- Performing random audits on cases loaded as completed/resolved in client SharePoint
- Coordinating with Wipro tech and client UNCC team on persistent system/tool issues
- Certificate is awarded for successfully closing Lean Project 'increase in Process Revenue' as Team Member
KYC Executive
Reliance Mutual Fund
Mumbai
07.2010 - 06.2011
- Maintain the DTR tracker on a daily basis and share updates with respective managers and POS (Point of Sale) teams
- Prepare and send daily, weekly, and monthly monitoring reports to relevant stakeholders
- Update the NIGO (Not In Good Order) report daily and compile a comprehensive monthly report at the end of each month
- Maintain the KYC tracker daily and share updates with managers and associate presidents
- Ensure regular backups of all databases on a daily basis and generate a consolidated monthly database report
- Coordinate with POS teams regarding assigned queries and provide timely follow-ups
- Respond promptly to emails and queries received from POS teams
Operation Executive
Shell Transource Ltd (Fullerton India Pvt Ltd)
Mumbai
11.2006 - 10.2009
- Prepare the daily Control MIS report to monitor ongoing operations
- Compile a consolidated monthly Control MIS, identifying total issues for the month, and share location-wise files with respective teams for resolution
- Coordinate follow-ups to ensure timely issue closure
- Verify customer documents such as application forms, ECS/PDC mandate forms, and Credit Appraisal Memos (CAM) for various loan types including Personal Loans, Home Loans, Home Equity/Mortgage Loans, Two-Wheeler Loans, and Auto Loans
- Coordinate with branch offices to address queries assigned by them and provide timely resolutions
- Respond to emails and communications received from branch teams
- Update daily user productivity reports and share them with the manager by end of the day
- Provide onboarding training and process guidance to new joiners
Education
Bachelor of Commerce - Commerce
Mumbai University
Mumbai 06.2006 - 03.2009
Skills
Personal Information
- Date of Birth: 05/15/86
- Marital Status: Married
Timeline
Assistant Manager – Operations
Lendingkart Finance LTD
09.2023 - Current
Senior Associate MIS/WFM
Wipro Ltd (UHG – United Health Group)
06.2011 - 08.2023
KYC Executive
Reliance Mutual Fund
07.2010 - 06.2011
Operation Executive
Shell Transource Ltd (Fullerton India Pvt Ltd)
11.2006 - 10.2009
Bachelor of Commerce - Commerce
Mumbai University
06.2006 - 03.2009
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