Summary
Work History
Education
Skills
Www
Maritalstatus
Personal Information
Languages
References
Timeline
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Kailash Ahuja

Kailash Ahuja

Bengaluru

Summary

Experienced marketing professional with a strong background in business development and managing customer/contact databases in Excel. Skilled in planning and creating marketing campaigns that help businesses grow. Worked closely with Fortune 500 technology companies, delivering marketing strategies that meet client needs. Strong ability to track market trends and come up with creative ideas to increase brand awareness. Known for building strong relationships with clients, retaining business, and helping companies achieve their marketing goals. Also experienced in working with teams to improve performance and deliver successful results.

Work History

CEP Head

Nfaktor Solution Pvt Ltd
Bengaluru
08.2016 - Current
  • Managed a team of 20+ marketing executives.
  • Led and executed end-to-end webinar series for top technology brands like Dell, Western Digital, and Quest.
  • Successfully ran the 'Coffee with Dell' webinar series for over 10 years. Experienced in using webinar tools like BlueJeans, Adobe Connect, and Cvent.
  • Handled marketing campaigns for customers, channel partners, and distributors (digital, email, and telemarketing).
  • Built and maintained a contact database of over 600,000 contacts, with advanced Excel reporting skills.
  • Conducted market research and surveys to meet client business needs. Managed day-to-day team operations, helping them grow and succeed.
  • Worked with external agencies, secured new clients, and collaborated with content and development teams on campaign deliveries.

Project Manager

Kestone IMS Pvt Ltd
Bengaluru
05.2013 - 08.2016
  • Marketing Campaign Management: Passionately managed and executed marketing campaigns for Fortune 500 companies, delivering exceptional results.
    Skilled at handling multiple campaigns simultaneously, driving value and success.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Managed multiple projects with competing deadlines simultaneously.
  • Customer and Client Service: Provided friendly and efficient service, effortlessly managing marketing campaigns to meet client needs.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Critical Problem Solving: Utilized critical thinking to analyze problems, evaluate solutions, and make informed decisions.
  • Developed and maintained project plans, timelines, and budgets.
  • Operational Improvement: Demonstrated consistent dedication to improving operations through hard work and commitment.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.

Marketing Coordinator

Dell India Pvt Ltd
Bengaluru
08.2008 - 04.2013
  • Database Management and Revenue Optimization: Led initiatives in account allocation, and revenue mapping.
    Achieved a significant reduction in account/revenue mismatch from 38% to 2% through strategic collaboration with sales and marketing teams.
  • Sales and Revenue Performance Reporting: Developed and maintained comprehensive dashboards and reports to present sales and revenue performance, driving informed decision-making from marketing campaigns.
  • Marketing Campaign : Created reports summarizing performance results against established goals.
  • Lead Management and Automation: Enhanced sales performance by implementing and automating a lead follow-up mechanism using SFDC, significantly boosting the effectiveness of leads generated from various marketing initiatives.
  • Updated databases with customer information collected from various sources.

Customer Care Officer

Convergys
Bengaluru
08.2004 - 09.2008
  • Customer Assistance and Needs Identification: Effectively identified and addressed customer needs for credit card-related assistance, ensuring high satisfaction levels.
  • Goal Achievement: Consistently met individual and departmental goals for quality, productivity, and schedule adherence.
  • Escalation Management: Successfully managed escalations and resolved customer queries, significantly improving customer satisfaction rates.
  • Team Leadership: Led a team of 20 as an intern team lead for six months, driving the team to excel and outperform other teams.
  • Quality Analysis: Worked as an intern quality analyst for eight months, monitoring calls and providing valuable qualitative feedback.

Education

SSLC -

Stracey Memorial High School
Bengaluru, KA

PUC - Commerce

UCCHATAR MADHYAMIK SHIKSHA MANDAL
New Delhi

B.Com - Commerce

Rabindranath Tagore University
Bhopal

Executive Programme in Strategic Sales Management - Sales & Business Management

Indian Institute of Management Indore
Indore

Skills

  • Business Development
  • Webinar Platforms (eg, Cvent, ON24)
  • Data-Driven Decision Making Team Leadership and Development
  • Marketing Campaign Planning & Strategy
  • Problem Solving and Innovation
  • Email Marketing Tools (eg, SendinBlue, Netcore)

Www

https://zety.com/profile/51cf-220219201208/306

Maritalstatus

Married

Personal Information

Title: CEP Head

Languages

Indian, English, Hindi, Kannada and Sindhi

References

References available upon request.

Timeline

CEP Head

Nfaktor Solution Pvt Ltd
08.2016 - Current

Project Manager

Kestone IMS Pvt Ltd
05.2013 - 08.2016

Marketing Coordinator

Dell India Pvt Ltd
08.2008 - 04.2013

Customer Care Officer

Convergys
08.2004 - 09.2008

SSLC -

Stracey Memorial High School

PUC - Commerce

UCCHATAR MADHYAMIK SHIKSHA MANDAL

B.Com - Commerce

Rabindranath Tagore University

Executive Programme in Strategic Sales Management - Sales & Business Management

Indian Institute of Management Indore

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Kailash Ahuja