Summary
Overview
Work History
Education
Skills
Certification
ITIL
Timeline
Generic
Kailash Jadhav

Kailash Jadhav

Team Leader Operations
Kalyan

Summary

6+ years’ experience Results-oriented Operations Team Leader with flexible and creative approach to handling routine and complex operational challenges. Clear and disciplined with skill in inspiring employees to meet and exceed performance targets.

Overview

16
16
years of professional experience
1
1
year of post-secondary education
1
1
Certification
2
2
Languages

Work History

Team Leader Operations

Team Computers Pvt Ltd
05.2022 - Current
  • Create an inspiring team environment with an open communication culture
  • Set clear team goal
  • Assigned plan tasks to different departments and individuals
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Organizational and time-management skills
  • Decision-making skills
  • Identified operational issues and devised goals and plans to address them
  • Monitored progress within each department toward goal attainment, utilizing measurable data.

INCIDENT MANAGEMENT

DHL APPLICATION
05.2019 - 03.2022
  • Work with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process
  • Manage the operational support and oversee remediation activities with designated extended managed service providers
  • Acting as escalation point for any issues relating to Area Incident Control team
  • To run the Priority 1 / Priority 2 process effectively, leading the Technical Teams/Support Groups through troubleshooting and customer communications
  • Performed notifications and status of all incidents to high level internal leadership and client while managing SLA's

DHL EXPREES
10.2012 - 03.2019

level 2 it support engineer

Lester info services pvt.ltd
03.2011 - 01.2012

senior it support engineer

omnitech India pvt.ltd
01.2008 - 03.2011

noc engineer

zenith InfoTech
06.2007 - 03.2008
  • Service period
  • Desktop ENGNNER rajeshree computes

Education

10th -

Maharashtra Board

B 12th - undefined

Maharashtra Board

B B.A - undefined

.C.M.O.U University

Dip - computer & Hardware

REInet
01.2006 - 04.2007

Skills

    Team Operations

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Certification

Certified ITLv3

ITIL

 well-known set of IT best practices designed to assist businesses in aligning their IT services with customer and business needs. Services include IT-related assets, accessibility, and resources that deliver value and benefits to customers 

Timeline

Team Leader Operations

Team Computers Pvt Ltd
05.2022 - Current

INCIDENT MANAGEMENT

DHL APPLICATION
05.2019 - 03.2022

Certified ITLv3

05-2015

DHL EXPREES
10.2012 - 03.2019

level 2 it support engineer

Lester info services pvt.ltd
03.2011 - 01.2012

senior it support engineer

omnitech India pvt.ltd
01.2008 - 03.2011

noc engineer

zenith InfoTech
06.2007 - 03.2008

Dip - computer & Hardware

REInet
01.2006 - 04.2007

10th -

Maharashtra Board

B 12th - undefined

Maharashtra Board

B B.A - undefined

.C.M.O.U University

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Kailash JadhavTeam Leader Operations