Kailash Jadhav
Team Leader Operations
Kalyan
Summary
6+ years’ experience Results-oriented Operations Team Leader with flexible and creative approach to handling routine and complex operational challenges. Clear and disciplined with skill in inspiring employees to meet and exceed performance targets.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
1
1
Certification
2
2
Languages
Work History
Team Leader Operations
Team Computers Pvt Ltd
05.2022 - Current
- Create an inspiring team environment with an open communication culture
- Set clear team goal
- Assigned plan tasks to different departments and individuals
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Organizational and time-management skills
- Decision-making skills
- Identified operational issues and devised goals and plans to address them
- Monitored progress within each department toward goal attainment, utilizing measurable data.
INCIDENT MANAGEMENT
DHL APPLICATION
05.2019 - 03.2022
- Work with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process
- Manage the operational support and oversee remediation activities with designated extended managed service providers
- Acting as escalation point for any issues relating to Area Incident Control team
- To run the Priority 1 / Priority 2 process effectively, leading the Technical Teams/Support Groups through troubleshooting and customer communications
- Performed notifications and status of all incidents to high level internal leadership and client while managing SLA's
DHL EXPREES
10.2012 - 03.2019
level 2 it support engineer
Lester info services pvt.ltd
03.2011 - 01.2012
senior it support engineer
omnitech India pvt.ltd
01.2008 - 03.2011
noc engineer
zenith InfoTech
06.2007 - 03.2008
- Service period
- Desktop ENGNNER rajeshree computes
Education
10th -
Maharashtra Board
B 12th - undefined
Maharashtra Board
B B.A - undefined
.C.M.O.U University
Dip - computer & Hardware
REInet
01.2006 - 04.2007
Skills
Team Operations
Staff Management
Organization and Time Management
Ticket Resolution
Problem Management
Knowledge Sharing
Certification
Certified ITLv3
ITIL
well-known set of IT best practices designed to assist businesses in aligning their IT services with customer and business needs. Services include IT-related assets, accessibility, and resources that deliver value and benefits to customers
Timeline
Team Leader Operations
Team Computers Pvt Ltd
05.2022 - Current
INCIDENT MANAGEMENT
DHL APPLICATION
05.2019 - 03.2022
Certified ITLv3
05-2015
DHL EXPREES
10.2012 - 03.2019
level 2 it support engineer
Lester info services pvt.ltd
03.2011 - 01.2012
senior it support engineer
omnitech India pvt.ltd
01.2008 - 03.2011
noc engineer
zenith InfoTech
06.2007 - 03.2008
Dip - computer & Hardware
REInet
01.2006 - 04.2007
10th -
Maharashtra Board
B 12th - undefined
Maharashtra Board
B B.A - undefined
.C.M.O.U University