KAILASH PANT
DEHRADUN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Area Collection Manager
MAHINDRA & MAHINDRA FINANCIAL SERVICES Ltd.
DEHRADUN
06.2021 - Current
- Handling the Hard Bucket Portfolio.
- Maintain the F.F 3 to 4 Bucket.
- Normalization from 3 & 4 Bucket.
- Revenue (AFC) collection.
- Handling 11 Employees in different location.
- Review Contract to Contract.
- share daily MIS to Executive.
- Review on daily basis with Bottom performer.
- Check the daily DCR.
- Maintain daily productivity.
- Visit Critical cases with Executive.
- Branch visit .
- Prepared documentation for repossession when other courses of action were exhausted.
- Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
- Handled repossession and foreclosure processes when warranted.
- Contacted insurance companies to check status of claim payments.
- Maintained accurate records of all collection activities in the company database system.
- Handled escalated cases from Customer Service department relating to disputes over payments or charges.
Collection Executive
MAHINDRA & MAHINDRA FINANCIAL SERVICES Ltd.
DEHRADUN
10.2018 - 05.2021
- Handle 350 Cases in Soft Bucket vertical
- Maintain portfolio 0 to 1 Bucket.
- Maintain F.F under 3%.
- Maintain CD To CD 98%
- Maintain Collection Efficiency 105%.
- Revenue (AFC) Collection.
- Properer visit in customer residence and guarantor Residence and maintain the DCR.
MIS Executive
MAHINDRA & MAHINDRA FINANCIAL SERVICES Ltd.
DEHRADUN
06.2015 - 09.2018
- Share all Employee all type of MIS to Regional Manager,Branch MAnager and to All vertical.
- Prepare the Division presentation.
- Analysis month wise Employee performance.
- Maintain All Report month wise.
- Developed MIS reports to track customer service performance and identify areas for improvement.
- Designed and implemented efficient data collection systems to optimize information flow and reporting accuracy.
- Created tables, pivot reports, and charts for information tracking purposes.
- Developed and maintained comprehensive MIS reports to facilitate decision-making processes for senior management.
Service Delivery Executive, Warehouse Incharge
Idea Cellular Ltd.
DEHRADUN
08.2011 - 05.2015
- Created reports summarizing key performance indicators related to customer service operations.
- Maintained accurate records of all interactions with customers in a CRM system.
- Developed and delivered customer service initiatives to ensure customer satisfaction.
- Managed the resolution of escalated customer queries promptly and effectively.
- Place and Dispatched the Distributors Orders.
- Handling the Courier agency.
Education
Graduation -
D.A.V PG COLLEGE
DEHRADUN03-2010
ACCOUNTING -
ICA
DEHRADUN04-2009
12th -
D.A.V INTER COLLEGE
DEHRADUN03-2006
10th -
GANDHI INTER COLLEGE
DEHRADUN03-2004
Skills
- Portfolio Management
- Problem-solving abilities
- Analytical Skills
- Professionalism
- Managing Delinquent Accounts
- Team Collaboration
- Microsoft Office
Timeline
Area Collection Manager
MAHINDRA & MAHINDRA FINANCIAL SERVICES Ltd.
06.2021 - Current
Collection Executive
MAHINDRA & MAHINDRA FINANCIAL SERVICES Ltd.
10.2018 - 05.2021
MIS Executive
MAHINDRA & MAHINDRA FINANCIAL SERVICES Ltd.
06.2015 - 09.2018
Service Delivery Executive, Warehouse Incharge
Idea Cellular Ltd.
08.2011 - 05.2015
Graduation -
D.A.V PG COLLEGE
ACCOUNTING -
ICA
12th -
D.A.V INTER COLLEGE
10th -
GANDHI INTER COLLEGE
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