Summary
Overview
Work History
Education
Skills
Certified penetration testing
Languages
Beginner in python
Basics of amazon web services
Timeline
Generic

Kailash S

Chennai,TN

Summary

  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
  • Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience

Work History

Customer Escalation Specialist

Star Health And Allied Insurance
12.2021 - Current
  • Enhanced team productivity by collaborating on complex cases with colleagues.
  • Fostered a positive work environment by promoting open communication channels between team members, resulting in increased collaboration and successful resolution of challenging cases.
  • Reduced customer complaints by implementing effective resolution strategies.
  • Mentored new Customer Escalation Specialists in company processes and escalation handling techniques, fostering a supportive work environment conducive to learning and growth.
  • Worked cross-functionally with various members of teams.
  • Worked with multiple screens and programs to resolve customer issues.
  • Improved customer satisfaction by swiftly addressing and resolving escalated issues.
  • Provided excellent customer service and provided answers to client questions within set standards.
  • Developed customized solutions for customers, resulting in increased loyalty and retention rates.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed and updated databases to handle customer data.
  • Trained staff on operating procedures and company services.

Education

Bachelor of Engineering - Civil Engineering

Sri Sairam Institute of Technology
Chennai
06.2021

Skills

  • Complaint Handling
  • Follow-up skills
  • De-Escalation Techniques
  • CRM software knowledge
  • Computer Skills
  • Understanding Customer Needs
  • Calm Under Pressure
  • Product Knowledge
  • Quality Control
  • Complaint resolution
  • Database Management
  • Staff education and training

Certified penetration testing

I would like to inform that i am learning certified penetration testing ( CPT ) related to cybersecurity and it will be completed on 17th of June 2024. Security personnel whose job duties involve assessing target networks and systems to find security vulnerabilities. Security personnel whose job duties involve assessing target networks and systems to find security vulnerabilities. This helps us to find vulnerabilities in an application or website and to make the application to a secured one to prevent from cyber attacks.



Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Beginner in python

As a beginner in python programming language and i am learning hard to become a master. Mostly within 3 months will complete the language. Python has a clean object-oriented design, provides enhanced process control capabilities, and possesses strong integration and text processing capabilities and its own unit testing framework, all of which contribute to the increase in its speed and productivity.

Basics of amazon web services

Currently i am learning this also, and it will be completed by couple of months.  Amazon Web Services is a comprehensive suite of cloud computing services that lets you create, operate, and manage a variety of applications. AWS offers a broad range of services that can be used to power your business and help you increase efficiency and improve your scalability.

Timeline

Customer Escalation Specialist

Star Health And Allied Insurance
12.2021 - Current

Bachelor of Engineering - Civil Engineering

Sri Sairam Institute of Technology
Kailash S