KAILASH SARMA
Customer Relations Co-Worker Cash Administrations
New Delhi,DL
Summary
Dedicated and customer-focused cashier with over 4 years of experience in fast-paced retail environments. Proven ability to handle cash transactions accurately and efficiently while providing exceptional customer service. Strong communication skills and a friendly demeanor, adept at resolving customer inquiries and complaints. Committed to maintaining a clean and organized workspace and ensuring a positive shopping experience for all customers.
Overview
8
8
years of professional experience
1
1
Language
Work History
Customer Relations Co-Worker Cash Administrations
IKEA INDIA
03.2022 - Current
- Managing Cash Flow: Overseeing the daily cash flow, reconciliations, and resolving discrepancies.
- Compliance & Security: Adhering to financial regulations, securing cash handling, and maintaining confidentiality.
- Technical Skills: Utilizing software for transaction management and reporting.
- Attention to Detail: Ensuring accuracy in cash management and handling transactions.
- Collaboration: Working closely with departments like finance, compliance, and customer service to streamline cash processes.
- Leadership and Training: Providing guidance to cash-handling staff and conducting training sessions.
- Process Improvement: Continuously seeking ways to enhance cash handling processes and contribute to the overall improvement of cash management practices.
- Process Improvement: Continuously seeking ways to enhance cash handling processes and contribute to the overall improvement of cash management practices.
- Disburse cash, handle transactions, and ensure accuracy in cash management.
- Oversee the daily cash flow, reconciliations, and resolve discrepancies.
- Adhere to financial regulations, secure cash handling, and maintain confidentiality.
Sales Advisor
MARKS & SPENCER REALINCE PVT. LTD INDIA
04.2018 - 03.2022
- Utilize a consultative approach to close sales, recommending customers on the product range available.
- Recommend the products and services to the customers according to their tastes and styles.
- Ensure customer satisfaction.
- Maintain the quality of services provided to the customers.
- Run and operate cash registers for the business.
- Replenish the stock when required.
- Manage the merchandise promptly according to the demand.
- Provide details on return policies and handling procedures.
- Determine what is to be displayed on shelves, and for what duration of time.
- Meet sales targets efficiently.
- Maintain friendly and good relations with the clients.
- Determine prospective sales opportunities.
Education
BBA - Marketing Management
Mangalam School of Management & Technology
Delhi, India 04.2001 -
BBA - undefined
Mangalam school of management & technology
Skills
Active listening
Interests
Travelling, reading books, meeting new people
ACHIEVEMENTS & AWARDS:
Always achieved incentive Weekly wise. (Got highest incentive in store)., Given the idea to Deal with cut option and non-moving stock., Beat the competitor Brands., Got Appreciate certificate 2 times in year.
Timeline
Customer Relations Co-Worker Cash Administrations
IKEA INDIA
03.2022 - Current
Sales Advisor
MARKS & SPENCER REALINCE PVT. LTD INDIA
04.2018 - 03.2022
BBA - Marketing Management
Mangalam School of Management & Technology
04.2001 -
BBA - undefined
Mangalam school of management & technology