A motivated student with great communication and critical thinking abilities. Successful at approaching and solving various problems with practical solutions. Team-oriented and ready to learn. Self-directed Work Study Student motivated to apply education and experience in job role. Excellent listener comfortable completing various tasks to keep operations running smoothly.
Overview
1
1
year of professional experience
Work History
Internship Student
Rebbeca
Kolkata
07.2023 - 09.2024
Conducted market research surveys and analyzed results.
Developed survey questionnaires to collect data from potential customers.
Analyzed customer feedback using statistical software packages.
Prepared presentations of findings to stakeholders in the company.
Content Creator, Customer Care Executive
Moinak, Abdullah Siddique
Kolkata
01.2024 - 08.2024
Developed content strategies for social media platforms such as Facebook, Twitter, and Instagram.
Researched topics related to the brand's industry to develop original content ideas.
Generated ideas for new blog posts or articles based on customer needs and current trends.
Curated content for social media platforms.
Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
Gathered customer feedback and reported it to management for further action.
Processed orders, returns, exchanges, and refunds efficiently according to company policies.
Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Reviewed completed work to verify consistency, quality and conformance.
IT Analyst (O365, Exchange Online and On-prem, Teams and Skype Admin L2) at Tata Consultancy ServicesIT Analyst (O365, Exchange Online and On-prem, Teams and Skype Admin L2) at Tata Consultancy Services