Kairavi Parekh
Manager
Auckland,AUK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
2
2
Certificates
3
3
Languages
Work History
Store Manager
Tank
10.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assistant Restaurant Manager
Carl's Jr
05.2024 - 10.2024
- Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.
- Established rapport with guests through personalized interactions that led to repeat business.
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed daily sales figures and developed strategies to increase sales.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Store Manager
DIVINE INTERVENTION ENTERPRISE LTD T/A PIZZA HUT
Multi Site , NZ
01.2020 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Approved regular payroll submissions for employees.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
CSR
Paradise
08.2019 - 03.2020
- Managed high call volumes, maintaining a professional demeanour during peak hours and effectively multitasking in a fast-paced environment.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Administrative Assistant
Agro Plast Sales Agency
Vijapur, Gujarat
01.2018 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Supported recruitment processes, scheduling interviews and communicating with applicants.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Customer Service Representative
PARFAIT MANAGEMENT
Gandhinagar, Gujarat
01.2018 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Graduate Diploma in Human Resource Management -
MANUKAU INSTITUTE OF TECHNOLOGY
AucklandBachelor of commerce -
Gujarat University
Ahmedabad, IndiaSkills
Certification
Microsoft specialists
Additional Information
- Working proficiency in MS word, Excel, PowerPoint and outlook.
- Strong organisational skill.
- HR Intern at Easter Institute of Technology Auckland:2019.
- certificate: certified industrial accountant.
Timeline
Store Manager
Tank
10.2024 - Current
Assistant Restaurant Manager
Carl's Jr
05.2024 - 10.2024
Store Manager
DIVINE INTERVENTION ENTERPRISE LTD T/A PIZZA HUT
01.2020 - 02.2024
CSR
Paradise
08.2019 - 03.2020
Administrative Assistant
Agro Plast Sales Agency
01.2018 - 01.2019
Customer Service Representative
PARFAIT MANAGEMENT
01.2018 - 01.2018
Graduate Diploma in Human Resource Management -
MANUKAU INSTITUTE OF TECHNOLOGY
Bachelor of commerce -
Gujarat University
References
- Neha Thakar, Patient Admin coordinator- CED starship, Auckland, NehaT@adhb.govt.nz, +64 277211122
- Romin Dobariya, Multi unit manager - Pizza Hut Northland, Romin.dobariya@gmail.com, +64 220406033
- Naresh Nuthalapati, Senior electrician, Auckland, nnr065@gmail.com, +64 224576246
- Purna kurra, Assistant manager - Pizza Hut kerikeri, purna327.kurra@gmail.com, +64 22 100 2334
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