KAIRUNNISA ABDUL KAREEM
F & B Manager
Johor Bahru
Summary
Independent, with extensive expertise in events and conferences. Proficient at promoting service and arranging food displays. Punctual and trustworthy in executing responsibilities and tasks. Entrepreneurial with strong planning, preparation, and inventory skills. Promotes high-quality food and beverages while providing excellent customer service.
Overview
11
11
years of professional experience
4
4
Languages
Work History
F&B Manager
Nikkah Biriyani
06.2024 - 05.2025
- Ordering food, linens, gloves, and other supplies while staying within budget limitations.
- Supervising daily shift operations, including front- and back-of-house restaurant operations.
- Controlling operational costs and identifying ways to cut waste.
- Appraising staff performance, and disciplining or retraining employees to correct poor performance.
- I wrote detailed handover reports for the senior management team.
- Delivered training sessions on service standards and product knowledge.
- Reviewed sales and beverage costs, resolving discrepancies with accounts.
- Demonstrated attention to detail and leadership, nurturing staff to deliver exceptional standards consistently.
- Managed cashing-up procedures, achieving minimal error variances.
F&B Manager
Badriya Holding Pte. Ltd.
06.2022 - 06.2024
- Recruiting, interviewing and training staff to follow restaurant procedures
- Maintaining safety and food quality standards
- Keeping customers happy, getting their feedback on the experience and handling complaints
- Organizing schedules, keeping track of employees’ hours and recording payroll data
- Ordering food, linens, gloves and other supplies while staying within budget limitations
- Supervising daily shift operations, including front- and back-of-house restaurant operations
- Controlling operational costs and identifying ways to cut waste
- Appraising staff performance and disciplining or retraining employees to correct poor performance
- Wrote detailed handover reports for senior management team.
- Delivered training sessions on service standards and product knowledge.
- Reviewed sales and beverage costs, resolving discrepancies with accounts.
- Demonstrated attention to detail and leadership, nurturing staff to deliver exceptional standards consistently.
- Managed cashing up procedures achieving minimal error variances.
F&B Cashier cum Supervisor
KNS Restaurant
03.2018 - 11.2021
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions from customers
- Ensure and manage the service team to comply with all our company service guidelines and safety procedures
- Enforce restaurant quality, service and value standards, keep restaurant clean and tidy to create a comfortable environment for customers
- Manage and continuously improve service standards and provide support as necessary to ensure the service team can carry out assigned tasks
- Conduct and manage weekly inventory checks for service department
- Prepare restaurant order list and place orders with Procurement/Purchasing Department
- Address all customer complaints immediately, when required
- Ensure training standards and lead Supervisors and training team to conduct service training
- Any other duties as assigned by your superior
F&B Manager
Mr Malabar cafe
02.2014 - 03.2018
- Plan the weekly staff roster, rotate and schedule all staff for full coverage to maximize productivity.
- Manage the sales revenue and operating expenses of the outlet, in accordance with the budget, so as to ensure cost optimization and minimize wastage.
- Monitor the activities of competitors and constantly find ways to improve menu offering and customer experience, so as to grow the F&B outlet’s revenue.
- Responsible for ensuring and maintaining high level of customer satisfaction and to attend to customer issues promptly.
- To provide excellent service standards at all times, and to ensure courteous and efficient food and beverage services to the customers.
- Review customer feedback forms / outlet logbook on operational issues to correct and implement measures for improvement in food, beverage and service standards.
- Manage the training and management of staff, including conducting daily staff briefing and staff discipline.
- Work closely with the Kitchen Head Chef and the Kitchen team to ensure timely delivery of quality food.
Education
SPM
Sekolah Menengah Taman Pelangi12-2012
Timeline
F&B Manager
Nikkah Biriyani
06.2024 - 05.2025
F&B Manager
Badriya Holding Pte. Ltd.
06.2022 - 06.2024
F&B Cashier cum Supervisor
KNS Restaurant
03.2018 - 11.2021
F&B Manager
Mr Malabar cafe
02.2014 - 03.2018
SPM
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