Kaitlin Bell
Greenfield
Summary
Hello! I am a dedicated and passionate leader with a strong track record in team development and initiative, refined through my experience at Chick-fil-A and other roles. I have excelled in resolving guest complaints and ensuring high satisfaction levels. Additionally, I possess strong skills in training and mentoring, consistently demonstrating a strong work ethic and excellent problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Shift Lead Manager
Chick-fil-A
09.2022 - Current
- Cooperated with coworkers to improve guest experience and manage storefront.
- Exercised composure under pressure and in escalated guest service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved guest complaints promptly, maintaining a high level of guest satisfaction and brand reputation.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
Cashier
Kohl's
11.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked with a wide variety of customers and coworkers.
Babysitter
Kristen Moon
03.2020 - 07.2020
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Education
High School Diploma -
Eastern Hancock High School
Charlottesville, IN06-2023
Skills
- Team motivation
- Workplace safety
- Energetic and enthusiastic
- Punctual and reliable
- Team development
- Training and mentoring
- Handling guest complaints
- Patience and empathy
- Delegating work
- Mentoring and coaching
Timeline
Shift Lead Manager
Chick-fil-A
09.2022 - Current
Cashier
Kohl's
11.2020 - 09.2021
Babysitter
Kristen Moon
03.2020 - 07.2020
High School Diploma -
Eastern Hancock High School
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