- Reading
- Kayaking
- Cross stitch
- Quilting
- Knitting and crochet
- Backpacking
Kaitlin Hillman
Fort Wayne
Summary
Bachelor of social work with a strong academic background, customer service focused employment, and a history of community service. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Stay-At-Home-Mom
Self Employed
02.2020 - Current
- Maintaining a family schedule and budget, developing educational experiences, managed all household tasks including meal planning and house maintenance.
Transcriptionist
Rev, Freelance
03.2018 - 02.2020
- High attention to detail while transcribing audio into text. Quick and accurate typing, computer and research skills to ensure quality files. Experience with medical terminology.
Merchandise Manager
Barnes and Noble
05.2015 - 03.2018
- Developed and maintained store merchandising initiatives. Trained, coached and developed the store team through leadership best practices to help the store achieve sales goals. Kept store operations running smoothly and efficiently to assist customers.
Shift Supervisor
CVS
02.2011 - 11.2014
- Providing excellent customer service, shelving, cleaning and general store management, preparing bank deposits, training new employees, record keeping.
Intern
National Healthcare Institute
05.2013 - 12.2013
- Completion of depression and cognitive assessments. Working with clients with memory loss, mental health disorders, and hospice care. Assisted in admissions, care plans, and discharge planning with teams.
Education
Bachelor of Social Work - Minor in psychology
Middle Tennessee State University
12.2013
Diploma - undefined
Gov. Thomas Johnson High
05.2010
Skills
- Proficient with Microsoft Offices
- Interpersonal communication
- Interdisciplinary teamwork
- Interviewing clients and working with family dynamics
- Hiring and training employees, and HR processes
- Project planning and scheduling
- Adaptability
- Attention to detail
- Customer service
- Friendly, positive attitude
- Time management
- Multitasking
Accomplishments
- Supervised team of 20 staff members.
- Achieved 90% and higher "secret shopper" ratings through effectively helping with training employees and prioritizing customer satisfaction.
- Collaborated with team of 5 in the development of a store overhaul project (moving and reorganizing all fixtures, displays, etc).
Relevant Courses/Education
- Behavioral Psych
- Interviewing skills
- Research and analysis
- Human behavior
Interests
Timeline
Stay-At-Home-Mom
Self Employed
02.2020 - Current
Transcriptionist
Rev, Freelance
03.2018 - 02.2020
Merchandise Manager
Barnes and Noble
05.2015 - 03.2018
Intern
National Healthcare Institute
05.2013 - 12.2013
Shift Supervisor
CVS
02.2011 - 11.2014
Diploma - undefined
Gov. Thomas Johnson High
Bachelor of Social Work - Minor in psychology
Middle Tennessee State University
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