Kaitlin Matson
Noblesville,IN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Red Robin
05.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Server Assistant
Red Robin
06.2022 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Restaurant Hostess
Red Robin
09.2020 - Current
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Cashier
Ross Dress for Less
06.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Restaurant Hostess
Houlihan's Restaurant
01.2019 - 08.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Economics
Indiana University
Bloomington, INNursing
Ivy Tech Community College
Noblesville, IN05.2026
High School Diploma -
Fishers High School
Fishers, IN12.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Memory retention
- Sales Techniques
- Professional Appearance
- High-volume dining
- Performance Improvement
- Suggestive Selling
- Team Player
- Warm and Friendly
- Multitasking
Timeline
Server/Bartender
Red Robin
05.2023 - Current
Server Assistant
Red Robin
06.2022 - Current
Cashier
Ross Dress for Less
06.2022 - 02.2023
Restaurant Hostess
Red Robin
09.2020 - Current
Restaurant Hostess
Houlihan's Restaurant
01.2019 - 08.2020
Economics
Indiana University
Nursing
Ivy Tech Community College
High School Diploma -
Fishers High School
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