Kaitlin Placke

• Developed strong working relationships with vendors, suppliers, manufacturers, and industry professionals to stay informed about emerging trends in the gaming sector.
• Assisted in the planning and execution of special events aimed at increasing foot traffic on the casino floor during specific periods.
• Increased efficiency in slot machine operations through routine maintenance and timely repairs.
• Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
• Handle jackpot payouts, fixed issues on slot machines, always walked the floor to interact with customers.

• Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
• Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
• Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
• Connected with guests on personal level to build loyalty.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Contributed to the smooth running of the food service line.
• Did scheduling, I unloaded the trucks, Took in deposits from Brinks, rotated food in the fridge and freezer.

Seated guests at tables promptly. Bussed tables when needed. Took out food orders to their designated table.