Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Kaitlin Wood

Columbus

Summary

Results-driven Transportation Area Manager with expertise in team leadership, logistics management, and compliance. Adept at utilizing technology for real-time tracking and route optimization, committed to excellence in transportation operations and regulatory compliance.

Overview

10
10
years of professional experience

Work History

Transportation Area Manager

TCS, LLC
Indianapolis
09.2023 - Current
  • Supervised a team of 25 drivers across multiple regions, ensuring adherence to all company policies and procedures.
  • Utilized routing software to create effective logistics solutions for transportation needs.
  • Use of GPS tracking systems to monitor vehicle locations in real time, and provide efficient routes for drivers.
  • Coordinated with drivers to ensure adherence to planned routes and schedules.
  • Oversaw compliance with safety regulations and industry standards for transportation activities.
  • Conducted regular inspections of vehicles to ensure that proper maintenance and safety standards were met.
  • Attended meetings with management team members regularly to discuss updates.

Head Dispatcher

Trixmed Transport
Indianapolis
07.2021 - 08.2023
  • Lead and supervise a high-performing team of two dispatchers and twelve drivers, ensuring smooth daily production and efficient operations.
  • Coordinated daily dispatch operations for medical transport services.
  • Managed scheduling and routing for multiple transport vehicles.
  • Resolved scheduling conflicts to ensure timely patient transport.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Investigated accidents involving company vehicles or personnel as needed.
  • Tracked fleet inventory, fuel usage, maintenance schedules, overtime hours.
  • Ensured compliance with all applicable laws, regulations, safety requirements, and company policies.

Customer Service Representative

Anthem, Inc.
Indianapolis
11.2019 - 07.2021
  • Acted as a knowledgeable resource, educating members on health coverage, benefits, and billing to enhance their understanding and satisfaction.
  • Utilized active listening and communication skills to empathize with customers and provide appropriate support.
  • Resolved customer issues and complaints in a timely and effective manner, ensuring customer satisfaction and retention.
  • Documented customer interactions accurately in the case management system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Retail Buyer

OmniSource Corporation
Indianapolis
05.2015 - 11.2019
  • Executed precise weighing of non-ferrous or ferrous metals, and meticulously recorded weight and production data on tags or labels.
  • Conducted thorough inspections of product loads to ensure accuracy, and adhered to safety protocols while efficiently moving them within the facility for timely and complete delivery.
  • Consistently maintained a high level of accuracy and attention to detail in all weighing, recording, and inventory-related tasks.
  • Fostered impactful relationships with customers, using comprehensive product knowledge to drive business development and enhance customer satisfaction.

Education

Coursework - Business

Ivy Tech Community College
Columbus, IN
08.2025

Certified Medical Assistant -

Vincennes University
Vincennes, IN
12-2016

Skills

  • Team leadership
  • Customer service
  • Logistics management
  • Dispatch operations
  • Route optimization
  • Data entry accuracy
  • Incident reporting
  • First aid and CPR

Websites

References

References available upon request.

Timeline

Transportation Area Manager

TCS, LLC
09.2023 - Current

Head Dispatcher

Trixmed Transport
07.2021 - 08.2023

Customer Service Representative

Anthem, Inc.
11.2019 - 07.2021

Retail Buyer

OmniSource Corporation
05.2015 - 11.2019

Coursework - Business

Ivy Tech Community College

Certified Medical Assistant -

Vincennes University

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Kaitlin Wood