Kaitlyn Burton
Columbus
Summary
Diligent Front Desk Receptionist with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Bartholomew County Sheriff's Office
08.2022 - Current
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Registered Behavioral Therapist
Hopebridge Autism Center
04.2022 - Current
- Worked one-on-one with patients to directly implement ABA treatment plans
- Provided immediate behavioral reinforcements per individualized treatment plan, to children diagnosed with behavioral/intellectual disabilities
- Work toward goals of building communication, social interactions, problem-solving and adaptive living skills
- Demonstrated professionalism through punctuality, effective time management skills, and reliable attendance at work-related events such as meetings or trainings.
Front Desk Receptionist
Prestige Printing & Fast Signs
05.2020 - 09.2021
- Supervised all aspects of front reception to assist colleagues and customers
- Serviced key accounts, with consistent scores of customer satisfaction demonstrating strong communication skills
- Cross-trained and performed backup for customer service accounts building brand loyalty
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
HIGH SCHOOL DIPLOMA -
JENNINGS COUNTY HIGH
12.2019
Skills
- Organization
- Customer Services
- Communication Skills
- Microsoft Office
- Email Communication
- Flexibility & Adaptability
- Listening Skills
- Psychology
- ABA
- Outgoing
- First aid training
- Data Collection
Accomplishments
- Promoted to Field Training Officer after 6 months of employment.
- Promoted to Interview Board within 2 years of employment.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Correctional Officer
Bartholomew County Sheriff's Office
08.2022 - Current
Registered Behavioral Therapist
Hopebridge Autism Center
04.2022 - Current
Front Desk Receptionist
Prestige Printing & Fast Signs
05.2020 - 09.2021
HIGH SCHOOL DIPLOMA -
JENNINGS COUNTY HIGH
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