- Cooking
- Gardening
- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- I like working with my hands and fixing things
- Avid Reader
- Music
- Crafting and DIY Projects
- I like trying new recipes and food trends
- Cake Decorating
Kaitlyn Harris
Columbia City
Summary
Detail-oriented cake decorator skilled in fulfilling custom orders and maintaining food safety standards. Committed to enhancing customer satisfaction through precise decoration techniques and reliable teamwork. Trained in multiple departments in grocery retail and able to assist in different areas to cover shortages and and uplift high volume sale times. Customer service friendly and people oriented to build repeat customer and referral.
Overview
13
13
years of professional experience
Work History
Cake Decorater
Kroger
Columbia City, IN
10.2024 - Current
- Decorated cakes using various techniques to meet customer specifications.
- Maintained cleanliness of work area to comply with food safety standards.
- Collaborated with team members to fulfill custom cake orders efficiently.
- Participated in training sessions to improve decoration skills and techniques.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Monitored inventory levels of cake supplies and communicated shortages promptly.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Assistant Manager
Speedway Gas Station
Pierceton, IN
01.2019 - 10.2024
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Enhanced customer experience through effective conflict resolution and service recovery strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Online Grocery Associate
Kroger
Warsaw, IN
01.2013 - 01.2019
- Processed online grocery orders with accuracy and efficiency, ensuring timely fulfillment for customers.
- Collaborated with team members to optimize picking and packing procedures, enhancing workflow efficiency.
- Implemented quality control measures to ensure freshness and compliance with company standards.
- Streamlined communication between departments to improve order accuracy and customer satisfaction.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Deli and Bakery Clerk
Kroger
Warsaw, IN
01.2013 - 01.2019
- Assisted customers in selecting bakery products, ensuring satisfaction and enhancing shopping experience.
- Maintained cleanliness and organization of bakery displays, adhering to food safety standards.
- Operated ovens and mixers, preparing fresh baked goods daily to meet customer demand.
- Collaborated with team members to streamline production processes and improve efficiency.
- Monitored inventory levels, reporting shortages to management for timely restocking of supplies.
- Trained new staff on proper techniques for product preparation and customer service best practices.
- Developed promotional displays for seasonal items, increasing customer engagement and sales opportunities.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Used utensils and equipment to portion, wrap and display bakery items.
- Improved efficiency by organizing storage area for easy access to frequently used ingredients and supplies.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Whitko High School
South Whitley, INSkills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Food safety compliance
- Stock rotation
- Food production
- Continuous learning and adaptation
- Team cooperation
- Reliable and responsible
- Equipment cleaning
- Inventory maintenance
- Safe slicer operation
Interests
Timeline
Cake Decorater
Kroger
10.2024 - Current
Assistant Manager
Speedway Gas Station
01.2019 - 10.2024
Online Grocery Associate
Kroger
01.2013 - 01.2019
Deli and Bakery Clerk
Kroger
01.2013 - 01.2019
High School Diploma -
Whitko High School