Kaitlyn Neely
Indianapolis,IN
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
RBT
Behavior Analysis Center For Autism
09.2024 - Current
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Implemented skill acquisition programs tailored to each client''s unique needs and abilities.
- Communicated effectively with multidisciplinary teams including speech therapists, occupational therapists, and educators for holistic client support.
Customer Service Associate
The Peach Truck
06.2024 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Crew Team Member
Crew Carwash
11.2023 - 01.2024
- Provides "clean, fast, and friendly" customer service by washing vehicles using specialized equipment.
- Maintains a clean work environment.
- Managed payments and transactions with each carwash.
Customer Service Associate
Wawa
07.2023 - 09.2023
- Maintained a high level of product knowledge, providing accurate information to customers.
- Processed payments
- Restocked and turned out product when necessary.
Server
Cracker Barrel
12.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Customer Service Associate
Sammys Express Car Wash
01.2022 - 02.2023
Education
High School Diploma -
Franklin Central High School
Indianapolis, IN12-2021
Skills
- Data collection
- Interpersonal Skills Growth
- Adaptive Teaching Techniques
- Conflict Resolution Expertise
- Effective Team Collaboration
- Thorough Understanding of Products
- Effective Solution Development
- POS system operation
Certification
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
Timeline
RBT
Behavior Analysis Center For Autism
09.2024 - Current
Customer Service Associate
The Peach Truck
06.2024 - 08.2024
Crew Team Member
Crew Carwash
11.2023 - 01.2024
Customer Service Associate
Wawa
07.2023 - 09.2023
Server
Cracker Barrel
12.2022 - 06.2023
Customer Service Associate
Sammys Express Car Wash
01.2022 - 02.2023
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
High School Diploma -
Franklin Central High School
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