Kaitlyn Smith
Lebanon
Summary
Energetically propelled team performance and customer satisfaction at McDonald's as a Certified Crew Trainer and Service Crew Member. Mastered mentorship and problem-solving, significantly enhancing crew skills and operational efficiency. Demonstrated adaptability and a strong work ethic, ensuring high standards in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Crew Trainer
McDonald's
Lebanon
06.2024 - Current
- Provided ongoing mentorship to crew members, enhancing team performance.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Assisted in creating a motivational atmosphere that encouraged team growth.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Ensured all training activities complied with health and safety regulations.
- Provided real-time feedback and coaching during shifts to improve performance.
- Adapted training approaches to accommodate individual learning needs.
- Assessed crew members on their knowledge and skills to identify areas for improvement.
Service Crew Member
McDonald's
Lebanon
02.2022 - 06.2024
- Maintained a clean work area throughout the shift.
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Responded promptly to customer inquiries or complaints in a courteous manner.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Lebanon High School
Lebanon, IN05-2023
Some College (No Degree) - Marketing
Indiana University
Indianapolis, INSkills
- Active listening
- Team collaboration
- Problem-solving
- Mentorship
- Reliability and punctuality
- Calm demeanor
- Strong work ethic
- Adaptability and resilience
Affiliations
- Competitive Cheerleading
- High School Cheerleading
- Boone County 4-H Member
Accomplishments
- Awarded Student-Athlete Academic Excellence, Freshman through Senior Years.
- 10-year member of the Boone County 4-H Club.
Certification
- Excel Associate Certification: Certified in February 2024
References
References available upon request.
Timeline
Certified Crew Trainer
McDonald's
06.2024 - Current
Service Crew Member
McDonald's
02.2022 - 06.2024
High School Diploma -
Lebanon High School
Some College (No Degree) - Marketing
Indiana University
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