Kaitlynn Maiorana
Auburn
Summary
Dynamic and dedicated professional with extensive experience at Desert Ready Mix, excelling in call prioritization and complaint handling. Proven ability to manage high-pressure situations while maintaining exceptional customer service. Skilled in clerical support and adept at fostering teamwork, ensuring efficient operations and positive client interactions.
Overview
6
6
years of professional experience
Work History
Call Taker / Dispatcher
Parker Towing Services
01.2024 - Current
- Assisted in training new hires, sharing best practices for call-taking procedures and fostering a supportive work environment.
- Monitored multiple computer screens simultaneously.
- Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
- Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
- Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Processed customer payments for timely, accurate order fulfillment.
Dispatcher
Desert Ready Mix
09.2022 - 01.2024
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Receptionist
Desert Ready Mix
12.2020 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Administrative Assistant
Desert Ready Mix
01.2019 - 12.2020
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Skyline High School
Mesa, AZ05-2019
Skills
- Call prioritization
- Teamwork orientation
- Stress tolerance
- Complaint handling
- Front desk operations
- Excellent phone demeanor
- Computer skills
- Typing skills
- Schedule coordination
- Clerical support
Timeline
Call Taker / Dispatcher
Parker Towing Services
01.2024 - Current
Dispatcher
Desert Ready Mix
09.2022 - 01.2024
Receptionist
Desert Ready Mix
12.2020 - 09.2022
Administrative Assistant
Desert Ready Mix
01.2019 - 12.2020
High School Diploma -
Skyline High School
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