Kaiwalya Mahajan
Pune
Summary
A detail-oriented professional with a passion for service in the information technology industry. Skilled in a wide range of desktop applications, their uses, and how to maintain and repair them. Expert interpersonal communicator who is not satisfied until the customer is satisfied.
Experience in desktop support engineering and configuration of system. Worked on different Application with Web Servers like Windows 2012 & Outlook 365. Cohesive team worker, having strong analytical, problem solving and interpersonal skills. Able and willing to work flexible hours when necessary.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Nityo InfoTech Pvt. Ltd.
10.2022 - Current
- Increased customer satisfaction, promptly addressing helpdesk tickets while maintaining a high level of professionalism.
- Contributed to the successful completion of IT projects through efficient task management and attention to detail.
- Enhanced team productivity with effective communication and collaboration between cross-functional IT teams.
- Provided comprehensive training sessions for end-users, promoting best practices in technology use and security awareness.
- Reduced downtime for end-users, quickly diagnosing and resolving hardware and software issues.
- Collaborated with network administrators to troubleshoot connectivity issues, improving overall network performance for end users.
- Served as an escalation point for L1 support technicians, offering expert guidance on complex technical challenges.
- Improved end-user satisfaction by providing timely and efficient L2 desktop support services.
- Developed strong relationships with vendors, ensuring prompt response times when addressing hardware or software concerns.
- Supported remote users through remote desktop tools, ensuring seamless connectivity regardless of location.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Desktop Support Engineer
Nityo InfoTech Pvt. Ltd.
07.2021 - 02.2022
- Increased customer satisfaction, promptly addressing helpdesk tickets while maintaining a high level of professionalism.
- Contributed to the successful completion of IT projects through efficient task management and attention to detail.
- Enhanced team productivity with effective communication and collaboration between cross-functional IT teams.
- Provided comprehensive training sessions for end-users, promoting best practices in technology use and security awareness.
- Reduced downtime for end-users, quickly diagnosing and resolving hardware and software issues.
- Collaborated with network administrators to troubleshoot connectivity issues, improving overall network performance for endusers.
- Developed strong relationships with vendors, ensuring prompt response times when addressing hardware or software concerns.
- Supported remote users through remote desktop tools, ensuring seamless connectivity regardless of location.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Desktop Support Engineer (Team Lead)
CMS IT Services Pvt. Ltd.
02.2021 - 07.2021
- OS and Application Software Installation
- Managing Team
- Monitor the performance of the computer systems and address issues as they arise
- Provide technical support for software reconfigurations to aid in function customization
- Test software performance throughout the desktop network to ensure peak performance
- Install computer hardware and software on desktops to keep versions current
- Initiate and complete Microsoft Windows server operating system updates
- Network with LAN/WAN and active directory for continuous company connection.
Desktop Support Engineer
VDA Info solution Pvt. Ltd.
- Configure antivirus software to fully protect IT environment
- Monitor the performance of the computer systems and address issues as they arise
- Provide technical support for software reconfigurations to aid in function customization
- Test software performance throughout the desktop network to ensure peak performance
- Install computer hardware and software on desktops to keep versions current
- Initiate and complete Microsoft Windows server operating system updates
- Network with LAN/WAN and active directory for continuous company connection.
Education
Bachelor of Science (B.Sc.) (Computer) -
G. M. V. Mukhed, Dist. Nanded
01.2020
HSC -
K. B. P. College, Pandharpur
01.2010
SSC -
D. H. K. Vidyalaya, Pandharpur
01.2008
Skills
- SQL, DBMS
- Windows XP/Windows 7/Windows 10
- Basic C, HTML
- Application installations
- End-user support
- Printer and Peripheral Support
- Remote Desktop Support
- Ticketing system proficiency
- Asset Management
Certification
- Certified Ethical Hacking from Arizona InfoTech, Pune
- Completed a training program for CCNA, RED HAT Linux, Hardware, MCSA at CRB Tech Solutions Pvt. Ltd., Pune
Languages
English, Marathi, Hindi and German (learning)
Hobbies and Interests
Cooking, Surfing on Internet, Music
Disclaimer
I hereby declare that information furnished above is true to the best of my knowledge.
Personal Information
- Father's Name: Prof. Purushottam R. Mahajan
- Date of Birth: 9th November 1992.
- Gender: Male.
- Marital Status: Married.
Timeline
Desktop Support Engineer
Nityo InfoTech Pvt. Ltd.
10.2022 - Current
Desktop Support Engineer
Nityo InfoTech Pvt. Ltd.
07.2021 - 02.2022
Desktop Support Engineer (Team Lead)
CMS IT Services Pvt. Ltd.
02.2021 - 07.2021
Desktop Support Engineer
VDA Info solution Pvt. Ltd.
Bachelor of Science (B.Sc.) (Computer) -
G. M. V. Mukhed, Dist. Nanded
HSC -
K. B. P. College, Pandharpur
SSC -
D. H. K. Vidyalaya, Pandharpur
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