Summary
Overview
Work History
Education
Skills
Place Of Birth
Personal Information
Affiliations
Languages
Certification
Timeline
Generic
Kaiyum Khan

Kaiyum Khan

Pune

Summary

Overall experience more than 4 years. More than 2 and half Years of Experience in Technical Support for Microsoft365 services. Passionate about Technical Support and learning new IT technologies for cloud Support. To achieve a position where innovative ideas are welcomed and growth is a passion, a place where person is evaluated by his knowledge & performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Engineer Cloud and Infra Management

LTIMindtree
Pune
11.2022 - Current
  • Giving Support for Exchange online premier Support customers.
  • Worked as an Escalation engineer for Exchange Online
  • Knowledge on running diagnostics to check issues with mail flow, tenant threshold, user provisioning, etc.
  • Well verse with Microsoft Outlook Client (2013/2016) and troubleshoot configuration and connectivity issues relating to Outlook client.
  • Help administrator to resolve issues related to calendar permission and mailbox delegation.
  • Help administrators with Migration to Office 365 (Hybrid, Stage, Cut-over, IMAP and Minimal Hybrid Migration).
  • Has knowledge about Active Directory Federation Services. Handling cases related to exchange-based issue and resolving them ensuring utmost client satisfaction.

Office 365 Support Engineer

Concentrix
Pune
03.2021 - 11.2022
  • Worked as Escalation engineer for Microsoft Teams. Have worked on large number of Teams escalations related to calling and provisioning users.
  • Good Knowledge on Licensing requirements in MS Teams, Exchange Online and SharePoint Online.
  • Knowledge on reading Teams diagnostics logs and NGC logs for calling issues.
  • Have knowledge on Direct routing configuration required with SBCs.
  • Worked as an Escalation engineer for Exchange Online.
  • Knowledge on running diagnostics to check issues with mail flow, tenant threshold, user provisioning, etc.
  • Well verse with Microsoft Outlook Client (2013/2016) and troubleshoot configuration and connectivity issues relating to Outlook client.
  • Help administrator to resolve issues related to calendar permission and mailbox delegation.
  • Help administrators with Migration to Office 365 (Hybrid, Stage, Cut-over, IMAP and Minimal Hybrid Migration).
  • Help administrators with creating users and mailboxes in Office365.
  • Has knowledge about Active Directory Federation Services. Handling cases related to exchange-based issue and resolving them ensuring utmost client satisfaction).
  • Troubleshooting issues related to Site permissions, document library, etc.
  • Troubleshooting issues related to OneDrive on Windows and MAC.
  • Basic knowledge on PowerShell and diagnostics related to site provisioning.
  • Basic knowledge on Migration from other cloud service providers to OneDrive.

Functionality Tester

Ubisoft
Pune
03.2019 - 02.2021
  • Worked as a functionality tester.
  • Preparing test cases for different areas in a software.
  • Testing GUI, Network, controls related to software.
  • Reporting issues based on test cases.
  • Making sure exact reproducing steps for isolating bugs.
  • Testing FPS issues and spike in CPU usage.
  • Performing regression testing for daily builds to ensure bugs are fixed.
  • Testing Compliance issues for Microsoft.
  • Reporting issues to developer on JIRA and submit Test plan reports on daily basis.

Education

B.E Mechanical -

Dr. D.Y. Patil School if Engineering
10.2018

HSC -

Poona College of Arts, Science and commerce
03.2013

SSC -

Sardar Dastur Hoshang Boys High School
03.2011

Skills

  • Microsoft Office
  • Communication and Presentation
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • Teams Direct Routing
  • Exchange Hybrid
  • Azure AD Connect
  • Azure Active Directory
  • Escalation Engineer

Place Of Birth

Pune

Personal Information

  • Title: TECHNICAL SUPPORT
  • Date of Birth: 02/24/1995
  • Nationality: Indian

Affiliations

  • Sports
  • Music

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Marathi
Elementary (A2)
A2
Urdu
Elementary (A2)
A2

Certification

  • Office365 Fundamentals

Timeline

Senior Engineer Cloud and Infra Management

LTIMindtree
11.2022 - Current

Office 365 Support Engineer

Concentrix
03.2021 - 11.2022

Functionality Tester

Ubisoft
03.2019 - 02.2021

B.E Mechanical -

Dr. D.Y. Patil School if Engineering

HSC -

Poona College of Arts, Science and commerce

SSC -

Sardar Dastur Hoshang Boys High School

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Kaiyum Khan