Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kajal Chalke

Kajal Chalke

Process Improvement Specialist

Summary

Dynamic Process Improvement Specialist with over 6 years of experience enhancing efficiency and productivity through strategic system administration and automation initiatives. Skilled in business process management, integrating various tools and systems to streamline operations and elevate overall performance. Committed to delivering innovative solutions that drive growth and excellence in service delivery.

Overview

9
9
years of professional experience
2019
2019
years of post-secondary education
3
3
Languages

Work History

Process Improvement Specialist / System Administration

TSS Consultancy Private Limited
02.2020 - Current

CRM & Freshdesk

  • Automation Rules: Creating and managing automation rules to streamline processes and workflows.
  • Automating repetitive tasks to improve efficiency and response times.
  • Implementing rules to categorize, prioritize, and assign tickets or leads automatically.
  • SLA (Service Level Agreement) Policies: Defining and configuring SLA policies to ensure timely resolution of customer issues.
  • Monitoring SLA compliance and making adjustments as needed.
  • Setting up escalation procedures for tickets or leads that breach SLAs.
  • Configurations: Configuring and customizing the helpdesk and CRM to align with the organization's requirements.
  • Managing user roles and permissions to control access and maintain security.
  • Tailoring the platforms to meet specific business needs and goals.
  • Integration: Integrating Freshdesk and Freshsales with other tools and systems used in the organization.

Jira

  • Create, modify, and deactivate user accounts, groups, and roles.
  • Manage project permissions, global permissions.
  • Design and implement Jira workflows, issue types, screens, and custom fields.
  • Create Projects , Kanban & Scrum Board for the teams.
  • Configure SLAs, notifications.
  • Create and manage custom dashboards, filters, and reports.
  • Support teams with JQL (Jira Query Language) for advanced searches and analytics.
  • Monitor system usage and generate reports for stakeholders.
  • Document configurations, workflows, and best practices.
  • Act as a Jira SME (Subject Matter Expert) for process improvements.

Account Executive

Solvay Specialties Chemicals India Pvt Ltd
02.2019 - 02.2020
  • Collection of C forms, H forms I forms and updating them in systems
  • Purchase order creation
  • Preparing MIS data

Associate - Business Process Management

HDFC LIFE
07.2017 - 01.2019
  • Selection of the process, stakeholder analysis, preparation and planning for the project
  • Identification and configuration of hardware and software required for to-be process
  • Modeling of the to be process, update business case, detailed plan for future phase

TRAINEE

HDFC Bank, PVT Ltd
06.2016 - 10.2016
  • Performing Forex transactions
  • Merchant Transactions
  • Trading (Currencies)
  • Currency Futures

Education

Post-graduation diploma -

Banking and Insurance

B.com - undefined

Mumbai University

H.S.C - undefined

Maharashtra Board

S.S.C - passed

Maharashtra Board

Skills

  • System Administration

  • JIRA

  • Freshdesk

  • Freshworks CRM

  • Salesforce CRM

  • Zoho CRM

  • Business Process Management

Timeline

Process Improvement Specialist / System Administration

TSS Consultancy Private Limited
02.2020 - Current

Account Executive

Solvay Specialties Chemicals India Pvt Ltd
02.2019 - 02.2020

Associate - Business Process Management

HDFC LIFE
07.2017 - 01.2019

TRAINEE

HDFC Bank, PVT Ltd
06.2016 - 10.2016

B.com - undefined

Mumbai University

H.S.C - undefined

Maharashtra Board

S.S.C - passed

Maharashtra Board

Post-graduation diploma -

Banking and Insurance
Kajal ChalkeProcess Improvement Specialist