Kajal
Amritsar
Overview
8
8
years of professional experience
Work History
Duty Manager
Hotel Casa Royal
Amritsar
07.2024 - Current
- The Duty Manager is responsible for the day-to-day running of the business, including facilities, security, customer service, and administration.
- This includes supervising staff, delegating tasks, ensuring adherence to company policies, and addressing employee issues.
- Ensuring high standards of customer service and addressing customer complaints or concerns.
Sr. Front Office Executive
Hotel The Fern Residency
Amritsar
01.2025 - 07.2025
- Supervising and training front office staff (depending on the role).
- Collaborating with other team members to ensure smooth office operations.
- Handling guest inquiries and complaints professionally and efficiently.
- Providing excellent customer service to ensure guest satisfaction.
Front Office Executive
Hotel Lords ico inn
Amritsar
05.2021 - 10.2023
- Scheduling appointments and meetings.
- Managing incoming and outgoing mail and packages.
- Organizing and maintaining office files and records.
- Assisting with other administrative duties as needed.
- Ordering office supplies.
- Coordinating travel arrangements.
Front Office Executive
Hotel Abode
Amritsar
07.2017 - 04.2021
- Greeting visitors and customers in a professional and friendly manner.
- Managing the flow of people entering and exiting the office.
- Maintaining a clean and organized reception area.
- Answering phone calls, taking messages, and directing calls to the appropriate personnel.
- Responding to inquiries and providing information to clients and visitors.
- Handling customer complaints and concerns.
Education
Associate of Arts - 12th
P.S.E.B
RAJA SANSI AMRITSAR04-2014
10th
P.S.E.B
RAJA SANSI AMRITSAR04-2012
C.K.D Insititute
Timeline
Sr. Front Office Executive
Hotel The Fern Residency
01.2025 - 07.2025
Duty Manager
Hotel Casa Royal
07.2024 - Current
Front Office Executive
Hotel Lords ico inn
05.2021 - 10.2023
Front Office Executive
Hotel Abode
07.2017 - 04.2021
Associate of Arts - 12th
P.S.E.B
10th
P.S.E.B
C.K.D Insititute