Overview
Work History
Education
Timeline
Generic

Kajal

Amritsar

Overview

8
8
years of professional experience

Work History

Duty Manager

Hotel Casa Royal
Amritsar
07.2024 - Current
  • The Duty Manager is responsible for the day-to-day running of the business, including facilities, security, customer service, and administration.
  • This includes supervising staff, delegating tasks, ensuring adherence to company policies, and addressing employee issues.
  • Ensuring high standards of customer service and addressing customer complaints or concerns.

Sr. Front Office Executive

Hotel The Fern Residency
Amritsar
01.2025 - 07.2025
  • Supervising and training front office staff (depending on the role).
  • Collaborating with other team members to ensure smooth office operations.
  • Handling guest inquiries and complaints professionally and efficiently.
  • Providing excellent customer service to ensure guest satisfaction.

Front Office Executive

Hotel Lords ico inn
Amritsar
05.2021 - 10.2023
  • Scheduling appointments and meetings.
  • Managing incoming and outgoing mail and packages.
  • Organizing and maintaining office files and records.
  • Assisting with other administrative duties as needed.
  • Ordering office supplies.
  • Coordinating travel arrangements.

Front Office Executive

Hotel Abode
Amritsar
07.2017 - 04.2021
  • Greeting visitors and customers in a professional and friendly manner.
  • Managing the flow of people entering and exiting the office.
  • Maintaining a clean and organized reception area.
  • Answering phone calls, taking messages, and directing calls to the appropriate personnel.
  • Responding to inquiries and providing information to clients and visitors.
  • Handling customer complaints and concerns.

Education

Associate of Arts - 12th

P.S.E.B
RAJA SANSI AMRITSAR
04-2014

10th

P.S.E.B
RAJA SANSI AMRITSAR
04-2012

C.K.D Insititute

Timeline

Sr. Front Office Executive

Hotel The Fern Residency
01.2025 - 07.2025

Duty Manager

Hotel Casa Royal
07.2024 - Current

Front Office Executive

Hotel Lords ico inn
05.2021 - 10.2023

Front Office Executive

Hotel Abode
07.2017 - 04.2021

Associate of Arts - 12th

P.S.E.B

10th

P.S.E.B

C.K.D Insititute

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Kajal