Cooking
Kajal Ahire
Civil Egineering
Pune
Summary
Dynamic Customer Care Consultant with Tcs, adept at leveraging extensive product knowledge and follow-up skills to achieve first-contact resolution. Successfully analyzed customer feedback to drive departmental improvements, enhancing client satisfaction. Proven sales expertise and ability to maintain strong rapport in high-pressure situations, ensuring timely resolutions and fostering positive relationships.
Overview
3
3
Languages
Work History
Customer Care Consultant
Tcs
Pune
2020 - 2021
- Managed pressure situations calmly and professionally, maintaining a strong rapport with clients during difficult interactions.
- Analyzed feedback from customers to identify trends and make necessary improvements within the department.
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
- Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
Education
B.Tech - Civil Engineering
Pimpri Chinchawad Collage of Engineering And Research
Pune 04.2001 -
Skills
Microsoft office
Payment processing
Follow-up skills
Sales expertise
Interests
Learning New Words
Reading books
Timeline
B.Tech - Civil Engineering
Pimpri Chinchawad Collage of Engineering And Research
04.2001 -
Customer Care Consultant
Tcs
2020 - 2021