Kajal Chahar

• Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrivals.
• Surveyed guests to check for areas in need of improvement.
• Motivated and rewarded employees to improve engagement.
• Welcomed guests during check in and gave a fond farewell to guests during checkout
• Handled complaints and concerns from guests in an efficient and timely manner
• Made announcements on the train and answered passenger questions
• Handled souvenir shop operations and advised passengers on any allowance restrictions in force at their destination
• Checked documentation and corrected issues in prompt fashion.

• Edited and proofread content for accuracy and readability.
• Developed strategies to optimize website content for search engine visibility.
• Conducted regular content audits to identify gaps and redundancies of content.
• Maintained content marketing calendar to schedule creation and delivery deadlines.
• Curated content across social media platforms, leveraging algorithm strategies to increase engagement.
• Delegated and tracked each staff member's assignments and deadlines.
• Drove accuracy of content through careful proofreading and fact-checking.
• Researched topics to create accurate and engaging content.
• Pitched content strategies and managed asset acquisition.

• Welcomed guests during check-ins and gave a fond farewell to guests while checking out
• Handled guest complaints and concerns in an efficient and timely manner
• Managed VIP guests, arrivals and departures
• Coordinated and multi-tasked job responsibilities in a fast paced environment
• Provided information regarding the hotel, town attraction, activities etc
• Checked on VIP reservations, completed their pre-registration formalities.

• Welcomed guests in a warm and friendly manner
• Ascertained their dining/loading needs
• Seated guests and managed the seating system
• Monitored restaurant activity to determine optimal seating and dining flow
• Responded to guest inquiries and requests in a timely, friendly, and efficient manners.

2015

2017

Galileo certificate with a score of 70 in Travel. Employee of the month, DLF Group. Star performer of the month