Kajal Chauhan
Assistant manager
Vadodara,GJ
Summary
To contribute as a Business Analyst in a forward-thinking organization by leveraging my operations experience, analytical thinking, and customer-centric approach to uncover insights, streamline business processes, and support data-backed decision-making.
Detail-oriented and impact-driven professional with over 6 years of cross-functional experience in customer operations, stakeholder management, and performance analysis. Demonstrated expertise in turning user journeys and service data into actionable insights, enhancing decision-making, and optimizing end-to-end business processes. Adept at stakeholder communication, functional requirement gathering, KPI reporting, and solution design.
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
6
6
years of professional experience
3
3
Languages
Work History
HR Administrator
Om Sai Enterprises
09.2024 - Current
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
Assistant Manager – Strategy & Student Experience
U-next
01.2022 - 01.2024
- Company Overview: EdTech Domain
- Led the end-to-end analysis of learner journeys from onboarding to graduation; mapped pain points and proposed workflow improvements across service teams.
- Analyzed ticketing, referral, and satisfaction datasets (CSAT/NPS) to derive actionable performance trends, contributing to improved customer experience strategy.
- Collaborated cross-functionally with finance, academic, and tech teams to define root causes of escalations and recommend solution flows with >95% SLA adherence.
- Managed referral program data, improving program efficiency by 12% through structured A/B testing and stakeholder alignment.
- Developed business reports and insights dashboards using Excel and operational tools to track student engagement KPIs, leading to 15% improvement in touchpoint resolution.
- EdTech Domain
- Awarded “Pinnacle Performer – 2022” for cross-functional leadership.
- Reduced average resolution time by 20% through workflow optimization and data-backed recommendations.
Senior Operations Associate – Financial Analysis & Client Support
BYJU’S
10.2019 - 12.2021
- Analyzed financial account statuses, reconciled EMI data, and created customer payment health summaries to support loan collections and minimize delinquency rates.
- Designed tracking models to categorize repayment behaviors, aiding strategic customer outreach and optimizing recovery workflows.
- Acted as the data and insights bridge between finance, tech, and customer support teams—improving client communication templates and handling escalations with precision.
- Managed large volumes of client-side data using spreadsheets and dashboards for effective query resolution, risk identification, and compliance tracking.
- Fast-tracked to Senior Associate within a year.
- Consistently scored top performance in repayment quality and client satisfaction KPIs.
Placement Analyst & MIS Coordinator
Innovision Limited
06.2017 - 01.2019
- Gathered, organized, and reported MIS data for placement performance analysis, improving placement conversion strategy.
- Liaised with employers to gather requirements, interpret hiring trends, and translate them into actionable training interventions.
- Maintained candidate data lifecycle, improved reporting accuracy, and supported senior leadership with visual placement dashboards.
Administrative & Operations Roles
Risen Public School & Salt Lake Institute of Engineering & Management
01.2016 - 01.2019
- Handled MIS reporting, admission analytics, and student communication workflows.
- Trained students on finance and soft skills aligned to industry requirements.
- Developed process documentation and collaborated with leadership on academic performance metrics.
Education
Bachelor of Commerce (Hons.) -
Calcutta University
01.2014 - 1 2017
Higher Secondary (HSC) - undefined
Central Modern School
01.2013 - 1 2014
Secondary (SSC) - undefined
Central Modern School
01.2011 - 1 2012
Skills
KPI & SLA Tracking
Awards
- Pinnacle Performer – U-next (2022)
- Top Performer – BYJU’S (2021, All Months)
- Promoted to Senior Associate within 1 year
- Recognized for Best Quality Score in Client Resolution & Collections
Personal Information
Date of Birth: 06/28/96
Timeline
HR Administrator
Om Sai Enterprises
09.2024 - Current
Assistant Manager – Strategy & Student Experience
U-next
01.2022 - 01.2024
Senior Operations Associate – Financial Analysis & Client Support
BYJU’S
10.2019 - 12.2021
Placement Analyst & MIS Coordinator
Innovision Limited
06.2017 - 01.2019
Administrative & Operations Roles
Risen Public School & Salt Lake Institute of Engineering & Management
01.2016 - 01.2019
Bachelor of Commerce (Hons.) -
Calcutta University
01.2014 - 1 2017
Higher Secondary (HSC) - undefined
Central Modern School
01.2013 - 1 2014
Secondary (SSC) - undefined
Central Modern School
01.2011 - 1 2012
Similar Profiles
Omkar Jotiram KatkarOmkar Jotiram Katkar
Warehouse Manager at Om Sai EnterprisesWarehouse Manager at Om Sai Enterprises
Pratik KordePratik Korde
Senior Sales and Marketing Executive at Om Sai EnterprisesSenior Sales and Marketing Executive at Om Sai Enterprises
Om WaghelaOm Waghela
Volunteer at Om Sai EnterprisesVolunteer at Om Sai Enterprises
Jatin DhanakJatin Dhanak
Area Sales Manager at Magicbricks.comArea Sales Manager at Magicbricks.com
Jagadeeswara Rao BadiJagadeeswara Rao Badi
Store Manager at CromaStore Manager at Croma