Overview
Work History
Education
Skills
Public Speaking, LinkedIn Networking , Designing Presentations
Timeline
Generic

Kajal Goswami

Udaipur

Overview

3
3
years of professional experience

Work History

Quality Analyst

Wooden Street- Corporate Office
07.2025 - Current
  • Performing order management and quality checks using SAP & CRM tools.
  • Developed and maintained quality assurance procedure documentation.
  • Ensuring accuracy in processes through audits and resolving discrepancies for smooth workflow.

Associate

Virtual Binz LLP
08.2023 - 06.2025
  • Worked in personal insurance Prepared insurance quotations and premiums by coordinating with carriers to meet client needs.
  • Transitioned to RPO (Recruitment Process Outsourcing) functions.
  • Managed social media client engagement and content planning.
  • Conducted lead generation activities using CRM tools
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Costumer Care Executive

Five S Digital
10.2022 - 07.2023
  • Worked as a Customer Care Executive for , handling customer queries and support.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained quality and efficiency in annotation tasks.

Education

Bachelor of Commerce -

Mohanlal Sukhadiya University
Udaipur
06-2025

12th -

Vivekanand Senior Secondary School
Barisadri
04-2020

10th -

Vivekanand Senior Secondary School
Barisadri
04-2018

Skills

    Proficiency - Expert

  • Customer Service
  • Effective Time Management
  • Communication Skills
  • Positive Work Ethic
  • CRM Tools
  • Lead Generation
  • Sales Navigator
  • PowerPoint

Public Speaking, LinkedIn Networking , Designing Presentations

  • Proven history of utilizing my hobbies in work environment , resulted into increasing work efficiency.

Timeline

Quality Analyst

Wooden Street- Corporate Office
07.2025 - Current

Associate

Virtual Binz LLP
08.2023 - 06.2025

Costumer Care Executive

Five S Digital
10.2022 - 07.2023

Bachelor of Commerce -

Mohanlal Sukhadiya University

12th -

Vivekanand Senior Secondary School

10th -

Vivekanand Senior Secondary School
Kajal Goswami