Kajal Goswami
Udaipur
Overview
3
3
years of professional experience
Work History
Quality Analyst
Wooden Street- Corporate Office
07.2025 - Current
- Performing order management and quality checks using SAP & CRM tools.
- Developed and maintained quality assurance procedure documentation.
- Ensuring accuracy in processes through audits and resolving discrepancies for smooth workflow.
Associate
Virtual Binz LLP
08.2023 - 06.2025
- Worked in personal insurance Prepared insurance quotations and premiums by coordinating with carriers to meet client needs.
- Transitioned to RPO (Recruitment Process Outsourcing) functions.
- Managed social media client engagement and content planning.
- Conducted lead generation activities using CRM tools
- Analyzed customer data to identify trends and anticipate customer needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Costumer Care Executive
Five S Digital
10.2022 - 07.2023
- Worked as a Customer Care Executive for , handling customer queries and support.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained quality and efficiency in annotation tasks.
Education
Bachelor of Commerce -
Mohanlal Sukhadiya University
Udaipur06-2025
12th -
Vivekanand Senior Secondary School
Barisadri04-2020
10th -
Vivekanand Senior Secondary School
Barisadri04-2018
Skills
- Customer Service
- Effective Time Management
- Communication Skills
- Positive Work Ethic
Proficiency - Expert
- CRM Tools
- Lead Generation
- Sales Navigator
- PowerPoint
Public Speaking, LinkedIn Networking , Designing Presentations
- Proven history of utilizing my hobbies in work environment , resulted into increasing work efficiency.
Timeline
Quality Analyst
Wooden Street- Corporate Office
07.2025 - Current
Associate
Virtual Binz LLP
08.2023 - 06.2025
Costumer Care Executive
Five S Digital
10.2022 - 07.2023
Bachelor of Commerce -
Mohanlal Sukhadiya University
12th -
Vivekanand Senior Secondary School
10th -
Vivekanand Senior Secondary School