Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kajal Jaiswal

Kajal Jaiswal

Technical Service Delivery Manager
Bengaluru

Summary

Experienced and dedicated IT professional with a track record of achieving company goals through consistent and organized practices. Adaptable to new challenges and committed to enhancing the organizational brand. Willing to take on additional responsibilities to meet team and organizational objectives. Highly motivated Program Manager with extensive knowledge of Service and Product Industry best practices. Proven ability to enhance productivity, efficiency, and profitability through forward-thinking leadership. Possesses over 12 years of experience in the field and eager to take on a challenging, growth-oriented role.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Technical Service Delivery Manager

Securonix
Bengaluru
11.2021 - Current

• Managing Saas_ops and cloud_ops with a team of skilled SRE engineers in the cybersecurity domain
• Overseeing complex operations and providing effective solutions to address cybersecurity challenges.
• Leveraging technical acumen and leadership qualities to foster a collaborative and innovative work environment
• Enabling the team to achieve exceptional results through effective guidance and support.

Manager

HDFC Life
Mumbai
05.2018 - 11.2021
  • Overseeing end-to-end communication from project initiation to ongoing support
  • Conducting thorough analysis of business requirements and managing the entire project lifecycle, including planning, execution, and collaboration with partners and stakeholders
  • Designing, developing, and maintaining templates while ensuring efficient incident management and flawless change and release management for deployments.

Project Manager

Ameyo
Mumbai
05.2016 - 05.2018
  • Take complete control of the project, including overseeing activities, stakeholders, and responsibilities
  • Provide daily updates and planned activities to HDFC Bank, ensuring constant communication
  • Create and share a project dashboard for a quick snapshot of the project status.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Identified plans and resources required to meet project goals and objectives.

System Engineer/Senior Systems Engineer

Siemens/Cerner
Kolkata/ Bengaluru
08.2011 - 05.2016
  • Successfully installed and deployed Siemens' healthcare product, Soarian Financial
  • Conducted System Integration Testing and thoroughly documented test cases for the product
  • Proficient in resolving bugs, troubleshooting, and handling user access and Active Directory. Experienced in the full product cycle including specification and installation through IBM WebSphere

Education

Bachelor of Technology - Information Technology

West Bengal University of Technology
West Bengal
08.2007 - 05.2011

Skills

Data Center Migration

undefined

Timeline

Technical Service Delivery Manager

Securonix
11.2021 - Current

Manager

HDFC Life
05.2018 - 11.2021

Project Manager

Ameyo
05.2016 - 05.2018

System Engineer/Senior Systems Engineer

Siemens/Cerner
08.2011 - 05.2016

Bachelor of Technology - Information Technology

West Bengal University of Technology
08.2007 - 05.2011
Kajal JaiswalTechnical Service Delivery Manager