Kajal Malhotra
Project Coordinator
Gurugram
Summary
Highly adaptable Business Analyst and Project Management professional with hands-on experience in financial modeling, data visualization, and stakeholder engagement. Skilled in Microsoft Office Suite, Power BI, Tableau, and agile methodologies. Proven track record of cost reduction, strategic planning, and process automation. Strong communicator with a passion for solving complex business problems
Overview
7
7
years of professional experience
Work History
Project Coordinator ( Team-mate)
TaskUs
09.2025 - Current
- Coordinated project timelines and resources, ensuring efficient workflow and timely completion of deliverables.
- Developed and maintained project documentation, enhancing communication and clarity among team members.
- Assisted in the implementation of process improvements, resulting in streamlined operations and increased team efficiency.
- Facilitated team meetings, fostering collaboration and addressing project challenges to meet objectives effectively.
- Monitored project progress and identified potential risks, enabling proactive solutions to maintain project timelines.
- Supported cross-functional teams in executing project tasks, contributing to successful project outcomes through collaboration.
Customer Service Representative
Wipro BPO
06.2025 - 08.2025
- Delivered exceptional customer support by efficiently resolving inquiries, enhancing client satisfaction and loyalty.
- Managed high-volume calls while adhering to service level agreements, ensuring timely responses to customer needs.
- Utilized CRM software to track and document customer interactions, improving the accuracy of service records.
- Trained new team members on best practices for customer engagement, fostering a collaborative and knowledgeable environment.
- Collaborated with cross-functional teams to streamline processes, resulting in improved response times and service efficiency.
- Analyzed customer feedback to identify trends, providing actionable insights that informed service enhancements.
Project Coordinator Intern
UMIYA INC
03.2024 - 04.2025
- Supported the creation of basic reports using MS Excel to track business performance metrics such as sales trends and customer feedback.
- Helped in preparing presentations and documentation for internal review meetings. Improved the internal process by 30% by analyzing the process and digitalized/automate the process
- Participated in regular team discussions to understand business challenges and suggest simple improvements.
- Conducted basic market research to support decision-making for new business ideas.
- Maintained and updated internal documentation related to standard operating procedures.
- Analyzed market trends and consumer data to identify opportunities for enhancing product offerings and maximizing engagement.
- Collaborated with cross-functional teams to streamline project workflows, improving communication and project turnaround times.
- Developed and maintained dashboards utilizing data visualization tools to monitor key performance indicators and facilitate reporting.
- Developed and maintained project documentation, enhancing communication and transparency among team members.
- Facilitated project meetings, capturing action items and driving accountability to keep initiatives on track.
Equity-research-analyst
PROFIT IDEA
06.2019 - 11.2019
- Prepared and maintained detailed financial reports of daily changes using online platforms to ensure accurate and up to date records. Analyzed daily business performance, identifying trends in losses and profits to inform strategic financial decisions.
- Managed daily stock investments and maintained comprehensive records in account books, ensuring precision and compliance with financial regulations. Utilized data-driven insights to optimize stock portfolio management, contributing to increased returns, risk mitigation and financial modeling.
Education
MBA - general
UNIVERSITY OF NORTH ALABAMA
UNITED STATES12-2023
MBA - Business Administration
Chandigarh UNIVERSITY
Chandigarh, India08-2022
B.Com - Commerce
KANORIA COLLEGE
JAIPUR03-2021
Skills
MS Word and PowerPoint
Timeline
Project Coordinator ( Team-mate)
TaskUs
09.2025 - Current
Customer Service Representative
Wipro BPO
06.2025 - 08.2025
Project Coordinator Intern
UMIYA INC
03.2024 - 04.2025
Equity-research-analyst
PROFIT IDEA
06.2019 - 11.2019
MBA - general
UNIVERSITY OF NORTH ALABAMA
MBA - Business Administration
Chandigarh UNIVERSITY
B.Com - Commerce
KANORIA COLLEGE