Kajal Pardeshi
Pune,India
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Realtime Analyst
CompuCom CSI systems India Pvt Ltd.
Pune, Maharashtra
09.2021 - Current
- Drove operational improvements which resulted in savings and improved profit margins.
- Adhered to social distancing protocols and wore mask or face shield.
- Prepared variety of different written communications, reports and documents.
- Improved operations through consistent hard work and dedication.
- Adoption and communication of global intraday and scheduling guidelines to appropriate stakeholders.
- Enforce real time adherence in all Work Types and Markets within the scope of operation.
- Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs.
- Constant interaction with Accenture stakeholder, reporting site performance; including but not limited to staffing compliance, skilling status, and outages.
- Provide visibility and reporting capabilities of main SLAs and KPIs related to intraday and scheduling functions such as adherence, shrinkage components, projected interval compliance, and bidding completion.
- Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws.
- Appropriate distribution of programmed shrinkage (activity codes) to help ensure the accuracy of projections related to productive staffing commitment.
- Develop and maintain a scheduling matrix for each specific site and region; adequately updating information related to labor laws, shift types, and other considerations required to appropriately perform scheduling tasks.
- Recognize and communicate challenges and areas of improvement during, and after scheduling cycles; providing solutions to meet staffing expectations at interval level.
Service Desk Technician
CompuCom CSI systems India Pvt Ltd
Pune, Maharashtra
07.2020 - 08.2021
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Devised solutions to operations issues related to [Software], working closely via phone, email, live chat and web teleconference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
BBA - Business Administration
Karmveer Bhaurao Patil Institute of Management Stu
Satara 05.2001 -
Skills
MS Office
Training and Development
Teamwork and Collaboration
Self-Motivated
Decision-Making
Attention to Detail
Good Telephone Etiquette
Multitasking Abilities
Timeline
Realtime Analyst
CompuCom CSI systems India Pvt Ltd.
09.2021 - Current
Service Desk Technician
CompuCom CSI systems India Pvt Ltd
07.2020 - 08.2021
BBA - Business Administration
Karmveer Bhaurao Patil Institute of Management Stu
05.2001 -