Kajal Sharma

Rejoined the company after a break of 4 months due to maternity.

• Responsible for front desk operations
• Handle facility management work along with Supporting staff allocation
• Handle accounting related query
• Hire, train and advise staff
• Implement actions that improve the school and the quality of education like building renovation, new guidelines for students.
• Handle admission related query and converting into the lead
• Manage coordination between academic and admin department
• Handle Parents queries and complaints on PMS system
• Handle scheduling, record-keeping and reporting
• Help shape and uphold the vision of the school

• Accountable for front office operations in the organization
• Accountable for administration department
• Allocate the supporting staff as per the requirement in the departments
• Process and track legal work
• Log and distribute incoming mail including regular and electronic mail
• Process and distribute documents effectively
• Respond to clients and provide information to clients
• Plan and schedule appointments, conferences, meetings and travel arrangements for legal staff
• Monitor and coordinate the flow of information internally and with external stakeholders.

• In charge of Front Office Operations of the hotel and reporting directly to the Front Office Manager.
• To ensure smooth and efficient operation of the Front Office Department which includes reservations, reception, cashiering, bell desk, telephones, business center & travel desk and co-ordinate with other departments to ensure personalized and prompt service to all guests.
• A One Point Contact for all in house guests, for requests, complaints and other feedback.
• Implement systems and procedures that achieve higher cost efficiency and complete guest satisfaction.
• Facilitate learning and development for all team members by implementing training programs.
• Maintain logs and ensure an effective follow-up system, check daily arrivals and monitor all VIP movement.
• Ensure that every guest has a pleasant stay by supervision of room allocation, smooth check-in and checkout.
• Coordinate operations with sub-departments such as Concierge, Travel desk etc.
• Prepare reports on Occupancy, Average rates, Reservations etc.
• Ensure efficient and accurate service to guests through regular monitoring of Salt and guest feedback on TripAdvisor and online portal.
• Ensure that all operational set standards are maintained and team members comply with standard operating procedures.
• Pro-active analysis of guest satisfaction levels through regular communication with other departments and effective system of recorded guest history and preferences.
• Enhance morale of team members by building relationships, addressing grievances, encouraging feedback, and encouraging involvement to bring about improvement in the workplace.

• Responsible for all the operation of Guest Relation Department and Front Desk operations
• Take in-room check-in and check-out
• Take guest preferences and do room blocking
• Supporting Elite Recognition program
• Interacted with guest, handled guest feedback and acted in the best way possible keeping in mind the hotel as well as guest satisfaction.
• Handle guest problems and resolve it.

• Responsible for all the operation of Guest Relation Department and Front Desk operations
• Take in-room check-in and check-out
• Take guest preferences and do room blocking
• Supporting Elite Recognition program
• Interacted with guest, handled guest feedback and acted in the best way possible keeping in mind the hotel as well as guest satisfaction.
• Handle guest problems and resolve it.

• Under gone 17 weeks of Industrial Training from The Leela Kempinski Gurgaon Hotel and Residences, was trained under all the four major departments of Hotel Operations.