Kajal Shukla

• Managed end-to-end project delivery for web and mobile applications projects across each industry, Real Estate, Health & Fitness, Farming, Ed tech, using Agile and Waterfall methodologies.
• Defined project scope, milestones, and timelines; ensured on-time delivery with 95% adherence to deadlines.
• Enhanced Agile team productivity by 25% through sprint coaching, backlog grooming, and retrospective analysis.
• Acted as the bridge between offshore development teams and onshore clients for seamless delivery.
• Collaborated with cross-functional teams, including developers, QA, UI/UX, and business analysts, to ensure delivery aligned with business goals.
• Conducted daily stand-ups, sprint planning, and retrospectives, improving team productivity and communication.
• Coordinated with internal and external stakeholders to gather requirements, define KPIs, and track progress.
• Created and maintained project artifacts including SOWs, RAID logs, status reports, and WBS documentation.
• Tracked project risks and implemented mitigation strategies, resulting in a 30% reduction in delivery blockers.
• Used tools like JIRA, Asana, Monday, Fresh Desk, Trello, Confluence, and MS Project for task tracking, sprint planning, and reporting.
• Monitored client account management, business development, project budgets, and resource allocation; ensured efficient cost and schedule control.

In-House Product Management:

• Led end-to-end optimization and customization of the Opus River Project Management System (PMS) to streamline workflows, enhance task visibility, and improve cross-team collaboration.
• Collaborated with cross-functional stakeholders (engineering, QA, operations) to collect feedback, prioritize feature enhancements, and align product capabilities with evolving business requirements.
• Delivered product training and user onboarding, resulting in a 25% increase in adoption and smoother cross-team usage across departments.
• Monitored PMS system performance and drove continuous improvements to ensure scalability, reliability, and efficient support for project delivery.

Key Achievements:

• Coordinated daily operations with cross-functional teams and improvement activities across 5–8 ongoing projects spanning domains like Real Estate, E-Commerce, Healthcare & Fitness, Logistics, Farming, Fleet, and Ed Tech.
• Managed and tracked 15–20 client support tickets per day via Freshdesk, ensuring SLA adherence and timely resolution.
• Maintained centralized project documentation and prepared weekly status reports, dashboards, and summaries for each active project.
• Conducted and documented daily stand-ups, monitored task progress, and escalated blockers to ensure delivery continuity.
• Supported project planning activities including priority setting, milestone planning/tracking, and resource coordination.
• Scheduled and facilitated client calls, stakeholder syncs, and internal review meetings, sharing MoM's and action items.
• Collaborated with project managers to align on timelines, budgets, and scope changes using tools like Freshdesk, Asana, and Monday.
• Tracked daily developer progress and performed functional testing for requirement compliance
• Enabled continuous improvement tracking across all assigned projects, contributing to a 15% increase in team responsiveness.
• Reduced ticket resolution turnaround by 25% through effective ticket triaging and developer coordination.
• Played a key role in onboarding new projects and setting up operational workflows from scratch.

• Led B2B business development management, including scheduling and conducting strategic client meetings (e.g., GITEX) to build partnerships and identify growth opportunities.
• Managed client accounts by understanding business needs, proposing tailored solutions, and ensuring long-term satisfaction and retention.
• Negotiated contracts and closed deals, overseeing proposal development and aligning offerings with client expectations.
• Identified and secured new business via online bidding platforms, contributing to revenue growth and market expansion.
• Managed end-to-end project lifecycle—from closure to delivery—for web and mobile applications, coordinating with technical teams and executing within Agile frameworks.

• Exceeded quarterly sales targets by closing high-value deals (USD 24K–32K), contributing significantly to revenue growth.
• Managed full project lifecycle—from initiation to deployment—ensuring delivery within scope, time, and budget.
• Led regional marketing and sales operations across EMEA and the USA, enhancing brand visibility and lead conversion.
• Handled global inbound leads (Australia, Europe, Dubai) and reactivated dormant accounts through cold outreach.
• Used ODOO CRM to manage prospects, streamline follow-ups, and improve sales pipeline tracking.
• Built and nurtured long-term client relationships, driving upsell and cross-sell opportunities.
• Mentored team members, conducted performance reviews, and ran daily stand-ups to foster a high-performing culture.
• Collaborated with technical and presales teams to develop client-centric proposals that addressed business needs and secured new projects.

• Engaged with clients across Australia, New Zealand, the USA, Europe, and the EMEA regions to drive global business growth.
• Managed inbound leads and reactivated dormant accounts through cold outreach, expanding the client pipeline.
• Scheduled and conducted virtual and on-site meetings, building strong B2B relationships and partnerships.
• Utilized HubSpot CRM for lead tracking, follow-ups, and client engagement to optimize conversion and sales processes.
• Proactively generated qualified leads via strategic cold emailing and calling, contributing to consistent revenue gains.