Kajal Verma
New Delhi
Summary
Dynamic Cabin Crew professional with Air India Express, excelling in customer service and passenger management. Proven ability to enhance passenger experiences through effective communication and problem-solving skills. Recognized for delivering first aid assistance and ensuring safety awareness, contributing to a seamless and enjoyable flight environment.
Overview
2
2
years of professional experience
Work History
Cabin Crew
Air India Express
New Delhi
01.2023 - Current
- Greeted Passengers on flight and made them feel Welcomed.
- Woking specially in Hospitality or customer service.
- Provided first aid assistance to passengers when necessary.
- Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
- Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
- Communicated effectively with customers using English language skills.
- Responded promptly to customer complaints or requests for service during flights.
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
Education
High School - Grade 12 education
Jammu University
Jammu01.2018
Skills
- Team Player
- Customer service
- Passenger management
- Emergency procedures
- Communication skills
- Team collaboration
- Passenger assistance
- Problem solving
- Attention to detail
- Safety awareness
- Leadership
- Problem Solving
- Decision Making
Languages
- English, Fluent in written and spoken English.
- Hindi, Fluent in written and spoken Hindi.
- Punjabi, Fluent in written and spoken Punjabi.
Hobbies and Interests
- Dancing
- Social work
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief and nothing material has been concealed.
Reach
212cm
Personal Information
- Height: 160cm
- Date of Birth: 11/24/99
Timeline
Cabin Crew
Air India Express
01.2023 - Current
High School - Grade 12 education
Jammu University
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