Kajal Yadav
Thane
Summary
Quality-focused service management professional with 7 years of experience leading high-performing teams to achieve customer service targets. Quick-thinking problem-solver, dedicated to maintaining smooth-running operations through coordination and budget control. Trained in business management and administration.
Overview
11
11
years of professional experience
Work History
Closing Manager
The United Real Estate Advisory
Thane
11.2023 - Current
- Actively follow through on potential customers based on their specific requirement
- Closing sales Target
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Executed strategic sales plans to expand customer base and revenue.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
CRM - Team Leader
Arihant Enterprises
Thane
11.2020 - 10.2023
- Managing post booking customer services till delivery/possession stage
- Collection of payment dues, against demands generated with construction progress
- Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document
- Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call
- Responsible for handling customers of Lawns & Beyond project contains entire customer data base
- Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query
- Cancellations, transfer requests and registration process
- Agreement checking.
Sales Manager
Sky lark Infrastructures
Thane
11.2017 - 01.2020
- Developed a sales strategy to achieve organizational sales goals and revenues
- Set individual sales targets with sales team
- Worked on sales scripts with agents
- Planned and directed sales team training.
Sr. Marketing Executive
Futuretek E Solution Pvt. Ltd
Thane
08.2016 - 07.2017
- Collaborated with team members to achieve target results
- Managed bookings to optimize team availability
- Inspected products and services to comply with quality standards
- Produced high-volume orders to effectively meet customer demand
- Operated equipment to exceed production targets.
Customer Relationship Executive
Amazon.com
Thane
03.2016 - 06.2016
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Delivered top-quality live chat and email services, using diplomatic communication and attention to detail to resolve inquiries
- Delivered accurate and personalized resolutions to queries to enhance brand loyalty.
HR Recruiter
Midas consultancy
Thane
02.2014 - 02.2015
- Managed the hiring processes within the company, dealing with matters including writing adverts, reviewing CVs, interviewing and selecting candidates
- Screened, interviewed and hired candidates to facilitate smooth recruitment procedures.
Receptionist
H Square Hospital
Thane
09.2013 - 02.2014
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Maintained clean and orderly reception area to impress and welcome visitors
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
Education
BMS: HR -
01.2018
Higher Secondary Education -
St. xavier
01.2015
10(Version) -
Smt Gujana english high school
01.2012
Skills
- Problem-solving
- Troubleshooting
- Training skills
- Communication
- Time management
- Leadership
- Adaptability
- Team work
- Customer Service
Personal Information
Date of Birth: 01/14/97
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Listening to music
- Travelling
- Dance
- Reading
Timeline
Closing Manager
The United Real Estate Advisory
11.2023 - Current
CRM - Team Leader
Arihant Enterprises
11.2020 - 10.2023
Sales Manager
Sky lark Infrastructures
11.2017 - 01.2020
Sr. Marketing Executive
Futuretek E Solution Pvt. Ltd
08.2016 - 07.2017
Customer Relationship Executive
Amazon.com
03.2016 - 06.2016
HR Recruiter
Midas consultancy
02.2014 - 02.2015
Receptionist
H Square Hospital
09.2013 - 02.2014
BMS: HR -
Higher Secondary Education -
St. xavier
10(Version) -
Smt Gujana english high school
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