Hi, I’m
AJAY KUMAR
Gurgaon,HR
Summary
Experienced professional for a leadership role. Proven track record in strategic planning, project management, and operational efficiency. Strong focus on team collaboration and achieving results. Dependable, adaptable, and skilled in communication, problem-solving, and decision-making.
Overview
17
years of professional experience
1
Certification
Work History
Publicis Groupe
Associate Vice President (Operations)
06.2019 - Current
Job overview
- Key responsibilities: General Management, Stakeholders Management, Program/ Process Governance, Operations Scalability & Standardization, People Initiatives, Distributed Team Management, and Collaboration across functions.
- Provided support to the India COO, enabling him to focus on critical decision-making and leadership tasks.
- Collaborating with agency CEOs, MDs, and Senior leadership team members to drive growth across EMEA and PGD India teams
- Implementing / optimizing internal policies and standard operating procedures for continuous improvement
- Organize meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
- Oversaw change management initiatives, minimizing disruption while maximizing positive outcomes during periods of transition.
- Optimized organizational structures, leading to increased efficiency and better resource allocation.
- Led crisis-management efforts during unexpected challenges; driving BCP and it's effectiveness
- Facilitated leadership development workshops, contributing to stronger executive leadership pipeline.
- Championed diversity and inclusion initiatives, resulting in more inclusive workplace environment.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Reduced employee turnover rates, oversaw talent acquisition efforts, align with global promotion and hiring process
Accenture Services Pvt Ltd
Manager Operations
03.2015 - 05.2019
Job overview
- Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques
- Drive, conceptualize and implement Ideas/ Innovation
- Ensured adherence to service level agreements and high-quality service delivery and leveraging productive and open client communications
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction
- Promote standards of digital and data tracking capabilities within markets
- Scaling up revenue while improving account performances based on KPIs
- Understanding client's objective and plan digital strategies
Save The Children
SEM Officer
05.2014 - 02.2015
Job overview
- Responsible for top-to-bottom management of Save the Children pay-per-click (PPC) activities and Google ads grants pro account
- Leverage Knowledge Management for improved digital fundraising results
- Successfully delivered digital marketing campaigns with demonstrated financial results
- Driving conversations and managing internal partners and agencies
- Inspire and enable fundraising digital campaigns, innovation, and new ways of working
- Manage P/L by tracking, reporting, and analyzing all PPC initiatives and campaigns, responsible for forecasting and budgeting of channel
- Identify and report on key performance indicators, and opportunities for improvement on a regular basis
- Coordinate & Manage SEO / Web development agencies for smooth process & desired results
IBM India Pvt. Ltd
Team Leader
04.2011 - 03.2014
Job overview
- To lead, develop & motivate a team of twenty-one associates by setting performance objectives, coaching & recognition
- Analyze performance of Customer's portfolio of paid search marketing campaigns
- Mentor/ train agents on latest updates, process, and best practices
- Attrition control through involvement, counseling of team members and timely resolution for any issues
- To plan, co-ordinate and organize process activities to ensure performance & quality targets are achieved
- Responsible service delivery of client
- Ensuring CTQ Delivery & Business Continuity
- Ensure reports and reporting applications are provided and developed on time and according to client requirements
ICFAI University
Operations & Marketing
10.2007 - 04.2011
Job overview
- Running SMS campaign, E-Mailer campaign to get inquiries and to increase admissions for various educational programs (MBA, PGDBA, and CFA)
- Monitoring, maintaining, and analyzing monthly/ quarterly/ yearly performance of Executives, Counselors for Delhi- NCR Region
- Preparation of weekly and monthly performance reports for Delhi-NCR Region
- Analyze and compare monthly / quarterly / yearly marketing budget, branch/ territory wise
- Generate database for calling / follow up for Tele-callers / Sales team from various sources like job portals, just dial and other database providers
- Managing Vendors for new assets purchases, after sales support and other services
- Organizing marketing/ Brand building activities like participation in trade fares, educational fares
Education
ISB
Essentials of Leadership
Amity University
MBA from Marketing & International Business
Skills
- Business Strategies
- Team leadership and collaboration
- Risk and Escalation Management
- Project Management
- Change Management
- Organizational development
- Driving Automation
- Influencing skills
- Critical thinking
- Planning and prioritization
- Policy and procedure modification
- Performance evaluations
Certification
- Agile Leadership: Introduction to Change - University of Colorado
- Lean Six Sigma Certification
Timeline
Associate Vice President (Operations)
Publicis Groupe
06.2019 - Current
Manager Operations
Accenture Services Pvt Ltd
03.2015 - 05.2019
SEM Officer
Save The Children
05.2014 - 02.2015
Team Leader
IBM India Pvt. Ltd
04.2011 - 03.2014
Operations & Marketing
ICFAI University
10.2007 - 04.2011
Amity University
MBA from Marketing & International Business
ISB
Essentials of Leadership
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