Kajol Shinde
Senior Technical Expert
Shivpuri
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced Senior Tech expert with over 1 year of experience in IT support. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Senior Technical Expert
Blitz path Innovations Pvt. ltd
Bangalore
01.2022 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Developed team communications and information for meetings.
- Prepared variety of different written communications, reports and documents.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Collaborated with team members to achieve target results.
- Worked flexible hours across night, weekend and holiday shifts.
- Providing operational and L2 technical support for customers analyzing variety of issues, determine needed actions, follow thorough to resolution
- Interacted with customers via chat support from all over the world including US and EMEA region customers.
- Maintaining day to day appointed as a support function for a team which includes maintain cases activities,escalations and team performance
- Ensures all the tickets have focus to align with SLA, FDR.
- Supporting team in addressing customer concerns via knowledge sharing and formal training delivery technical fronts
Educator
Happy Days School
Shivpuri
04.2016 - 03.2022
- Chose materials and developed lesson plans to enhance skills for individual students.
- Collaborated with adults and children to provide safe and educational experience.
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly.
- Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
- Developed and implemented engaging lesson plans to keep learner attention.
- Differentiated instruction to meet needs of diverse learners.
- Fostered student curiosity and interest through creative hands-on activities.
Technical Expert
Blitz path Innovations
Bangalore
05.2021 - 12.2021
- Worked as a freelancer
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Implemented process improvements to smooth development cycle and increase collaboration.
- Developed new network hardware with advanced features and improved performance.
- Created innovative solutions to meet changing market demands and future growth plans.
- Designed robust improvements to troubleshooting by applying technical knowledge and incorporating changes from senior staff.
Educator
Cuemath
Bangalore
05.2021 - 12.2021
- Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
- Used designated student database and Cuemath software to document student grades.
- Managed classroom activities, parent conferences and lesson plans.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Education
Bachelor of Science - Computer Science
Mata Jija Bai Girls P.G. College
Indore. India 04.2012 - 08.2015
Master of Science - Computer Science
Radiant Collège of Professional Studies
Shivpuri, India 04.2022 - 08.2022
B.Ed - Educational, Instructional, And Curriculum Supervision
Sunrise College
Shivpuri 04.2018 - 08.2020
Skills
Technical support expertise
Timeline
Master of Science - Computer Science
Radiant Collège of Professional Studies
04.2022 - 08.2022
Senior Technical Expert
Blitz path Innovations Pvt. ltd
01.2022 - Current
Technical Expert
Blitz path Innovations
05.2021 - 12.2021
Educator
Cuemath
05.2021 - 12.2021
B.Ed - Educational, Instructional, And Curriculum Supervision
Sunrise College
04.2018 - 08.2020
Educator
Happy Days School
04.2016 - 03.2022
Bachelor of Science - Computer Science
Mata Jija Bai Girls P.G. College
04.2012 - 08.2015
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