Kajol Shinde
Senior Technical Expert
Shivpuri
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced Senior Tech expert with over 1 year of experience in IT support. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Senior Technical Expert
Blitz path Innovations Pvt. ltd
Bangalore
01.2022 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Developed team communications and information for meetings.
- Prepared variety of different written communications, reports and documents.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Collaborated with team members to achieve target results.
- Worked flexible hours across night, weekend and holiday shifts.
- Providing operational and L2 technical support for customers analyzing variety of issues, determine needed actions, follow thorough to resolution
- Interacted with customers via chat support from all over the world including US and EMEA region customers.
- Maintaining day to day appointed as a support function for a team which includes maintain cases activities,escalations and team performance
- Ensures all the tickets have focus to align with SLA, FDR.
- Supporting team in addressing customer concerns via knowledge sharing and formal training delivery technical fronts
Educator
Happy Days School
Shivpuri
04.2016 - 03.2022
- Chose materials and developed lesson plans to enhance skills for individual students.
- Collaborated with adults and children to provide safe and educational experience.
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly.
- Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
- Developed and implemented engaging lesson plans to keep learner attention.
- Differentiated instruction to meet needs of diverse learners.
- Fostered student curiosity and interest through creative hands-on activities.
Technical Expert
Blitz path Innovations
Bangalore
05.2021 - 12.2021
- Worked as a freelancer
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Implemented process improvements to smooth development cycle and increase collaboration.
- Developed new network hardware with advanced features and improved performance.
- Created innovative solutions to meet changing market demands and future growth plans.
- Designed robust improvements to troubleshooting by applying technical knowledge and incorporating changes from senior staff.
Educator
Cuemath
Bangalore
05.2021 - 12.2021
- Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
- Used designated student database and Cuemath software to document student grades.
- Managed classroom activities, parent conferences and lesson plans.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Education
Bachelor of Science - Computer Science
Mata Jija Bai Girls P.G. College
Indore. India 04.2012 - 08.2015
Master of Science - Computer Science
Radiant Collège of Professional Studies
Shivpuri, India 04.2022 - 08.2022
B.Ed - Educational, Instructional, And Curriculum Supervision
Sunrise College
Shivpuri 04.2018 - 08.2020
Skills
Technical support expertise
Addressing customer concerns
Mentor
Google certification in IT support in hardware and networking
Troubleshooting
Soft skills in handling customers
Technical issues analysis
Arts and crafts expertise
Timeline
Master of Science - Computer Science
Radiant Collège of Professional Studies
04.2022 - 08.2022
Senior Technical Expert
Blitz path Innovations Pvt. ltd
01.2022 - Current
Technical Expert
Blitz path Innovations
05.2021 - 12.2021
Educator
Cuemath
05.2021 - 12.2021
B.Ed - Educational, Instructional, And Curriculum Supervision
Sunrise College
04.2018 - 08.2020
Educator
Happy Days School
04.2016 - 03.2022
Bachelor of Science - Computer Science
Mata Jija Bai Girls P.G. College
04.2012 - 08.2015