Kajol Shrivastava
Jabalpur, MP
Summary
Results-driven professional with 7 years of experience, including 3 years as an IT Administrator and 4 years as a Business Development Executive. Currently serving as an IT Administrator at MobileComm, handling Microsoft 365, cloud infrastructure, IT policies, and technical support, with prior experience as a Business Development Executive in leading sales, marketing, client onboarding, and product data management.
Overview
7
7
years of professional experience
Work History
IT Administrator
MobileComm Technologies
Remote (Jabalpur)
10.2022 - Current
- Administered Microsoft 365 & Exchange: user on boarding/off boarding, license management, and monthly billing reports.
- Deployed and maintained antivirus solutions; handled procurement, planning, and installation.
- Provided daily IT support to users and functional teams, resolved complex technical issues.
- Managed cloud infrastructure (AWS & Azure), including provisioning, billing coordination, and AWS-to-Azure server migration
- Managed data/VM backups and restorations; installed software on workstations and cloud servers.
- Raised support tickets with vendors (Microsoft, AWS, Azure, BitDefender, Rackspace) and ensured timely issue resolution
- Collaborated with accounts team on IT billing, bill bifurcation, and payment follow-ups.
- Developed IT policies, documented procedures, and guided staff on best practices and resource optimization.
Business Development Executive
Sahara India Pariwar
Jabalpur
06.2018 - 09.2022
- Accumulated four years of experience as Business Development Executive in diverse industries.
- Managed KYC, onboarding, product data, and document management within web portal.
- Resolved customer queries through email, chat, and phone with high efficiency.
- Oversaw sales, marketing, and business development initiatives to achieve organizational objectives.
- Executed sales and marketing strategies for education and business applications, including e-vehicle investment planning.
- Prepared daily reports and coordinated with team on organizational targets.
- Led regional team by educating members on new products, policies, and benefits.
Education
Master of Computer Application -
RGPV
Bhopal06.2018
Bachelor of Computer Application -
Makhan Lal Chaturvedi University
Bhopal06.2016
Skills
- Microsoft 365 administration
- Cloud infrastructure management
- End point security expert
- Technical support / Client Support
- IT Policies and asset management
- Tracking and reporting
- Backup solutions
- Business development
Awards & Achievments
- Recognized for optimizing cloud and Exchange expenses, leading to significant cost savings.
- Awarded an appreciation letter for proposing innovative product marketing strategies that contributed to increased market reach.
- Recognized for delivering effective personality development sessions to female staff, enhancing team confidence and performance.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
IT Administrator
MobileComm Technologies
10.2022 - Current
Business Development Executive
Sahara India Pariwar
06.2018 - 09.2022
Master of Computer Application -
RGPV
Bachelor of Computer Application -
Makhan Lal Chaturvedi University
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