Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Hobbies and Interests
Languages
Timeline
Generic
Kajol Tamang

Kajol Tamang

Delhi

Summary

Dynamic customer support professional with over 3 years of proven experience in resolving complex issues, delivering exceptional communication, and driving customer satisfaction. Highly proficient in Salesforce and skilled at turning customer challenges into loyalty-building opportunities. Recognized for consistently achieving high satisfaction scores, managing multiple support channels efficiently, and fostering lasting customer relationships that enhance user experience.

Overview

3
3
years of professional experience

Work History

Member Support Agent

Tide
New Delhi
11.2024 - Current
  • Resolved member queries through email, live chat, and call tickets to ensure effective communication.
  • Assisted users with Tide account issues, including login troubleshooting and application performance.
  • Handled inquiries regarding transactions such as failed payments, refunds, and cashback clarifications.
  • Maintained high satisfaction and resolution rates by adhering to internal guidelines.
  • Collaborated with internal teams to expedite the resolution of complex technical issues.

Support Specialist

Revolut Technologies India Pvt. Ltd.
02.2024 - Current
  • Managed customer inquiries via chat support, ensuring high responsiveness and accuracy.
  • Completed cross-training programs across various departments to enhance product knowledge, ensuring a seamless user experience.
  • Handled an average of 100 chats per day, consistently meeting all KPIs.
  • Resolved customer complaints promptly, turning dissatisfied customers into loyal advocates.

Chat Support Executive

TTEC India Customer Solutions Pvt. Ltd.
06.2022 - 02.2024
  • Communicated with customers, resolving their concerns and providing precise information via chat and email.
  • Proactively addressed and resolved customer complaints and issues, implementing timely escalation when necessary to ensure swift and satisfactory resolution.
  • Maintained customer relationships by actively listening, acknowledging, empathizing, and offering appropriate solutions.
  • Recognized for consistently meeting and exceeding performance targets, including customer satisfaction metrics.

Education

Bachelor in Hospitality and Hotel Administration - Front Office, Housekeeping, Food Production, Food & Beverage

Institute of Hotel Management
Pusa
01.2021

Tourism Marketing & Management - Tourism Marketing and Tourism Management

Indira Gandhi National Open University
New Delhi
01.2021

12th Garde - Commerce

Army Public School
Faizabad, U.P
01.2018

10th Grade -

Army Public School
Faizabad, U.P
01.2018

Skills

  • Customer satisfaction and issue resolution
  • Effective communication skills
  • Time management and multitasking
  • Technical proficiency in Salesforce, Jira, Kustomer and Confluence
  • Fast and accurate typing

Accomplishments

  • Received the Top Performer Platinum Award in TTEC
  • Received the Top Performer Gold Award in TTEC

Hobbies and Interests

  • Volunteering: contributing to weekly community service at Gurudwara
  • Cultural Exploration: Traveling to enhance adaptability and cultural awareness.
  • Creativity: Experimenting with art and crafts to enhance creativity and attention to detail.

Languages

Hindi
First Language
English
Advanced (C1)
C1
Nepali
Advanced (C1)
C1

Timeline

Member Support Agent

Tide
11.2024 - Current

Support Specialist

Revolut Technologies India Pvt. Ltd.
02.2024 - Current

Chat Support Executive

TTEC India Customer Solutions Pvt. Ltd.
06.2022 - 02.2024

Bachelor in Hospitality and Hotel Administration - Front Office, Housekeeping, Food Production, Food & Beverage

Institute of Hotel Management

Tourism Marketing & Management - Tourism Marketing and Tourism Management

Indira Gandhi National Open University

12th Garde - Commerce

Army Public School

10th Grade -

Army Public School

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Kajol Tamang